Abbott
Healthcare
OrderOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Order Operations Manager at Abbott. Skills: Order operations, Customer satisfaction, Process improvement. Deliver effective service to customers. Monitor service efficiency indicators”
What You'll Achieve.
Achieve excellence in customer satisfaction; Achieve global standards; Achieve KPI achievement; Timely resolution of issues
Industry & Context.
Continuous improvement
What They're Looking For.
Must Have
University degree, 5 years experience in order operations, SAP experience, Customer relations experience, Customer satisfaction experience, Stakeholder management experience, Cross-functional teams experience, English fluency
Nice to Have
SAP experience preferred, Customer relations experience preferred, Customer satisfaction experience preferred
What You'll Do.
Deliver effective service to customers
Monitor service efficiency indicators
Manage order operations processes
Manage order operations team
Identify customer needs
Identify customer expectations
Develop action plans for team
Review existing policies
Review existing procedures
Establish action plans for improvement
Eliminate non-value-added activities
Reduce non-value-added activities
Act as point of contact
Serve as bridge between customer and departments
Coordinate cross-functional collaboration
Improve order operations processes
Monitor inventory levels
Monitor monthly planned sales
Communicate sales results
Manage order entry processes
Manage inventory-related processes
Use allocation controls
Use blockage controls
Handle price differences
Handle rebate processes
Ensure accurate order processes
Ensure compliant order processes
Take corrective actions
Lead team performance
Lead team development
Manage team compliance
Manage performance systems
Manage employee growth
Ensure effective communication
Ensure effective onboarding
Ensure continuous development
How You'll Work.
Team & Collaboration
Cross-functional collaboration
Communication Scope
Verbal skills; Writing skills; Presentation skills
Full Job Description
## **JOB DESCRIPTION:** **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **The Opportunity** This position works at Umraniye location in the International Finance Division. **What You’ll Do** • Ensure that the Order Operations Department delivers the most effective service to our customers in order to achieve Abbott Turkey’s goal of excellence in customer satisfaction at global standards, and to monitor and publish indicators measuring the efficiency of customer services. • Manage order operations processes and the team while identifying customer needs and expectations and develop action plans for the Order Operations team based on the insights gathered. • Review existing policies, procedures, and processes; establish action plans to continuously improve order operations activities by eliminating and/or reducing non-value-added activities for customers. • Act as a point of contact serving as a bridge between the customer and the departments supported, particularly on matters impacting customer satisfaction. • Coordinate cross-functional collaboration and continuously improve order operations processes while ensuring data accuracy, KPI achievement, and timely resolution of issues and deviations. • Monitor and analyze actual sales against inventory levels and monthly planned sales figures for the supported divisions and communicate the results to the relevant stakeholders. • Manage order entry and inventory-related processes by using allocation and blockage controls to ensure the right product is sold to the right customer in the correct quantity, while effectively handling overstock, returns, price differences, and rebate processes with timely and accurate system entries. • Ensure accurate and compliant order processes, including order entry, invoicing, pricing validation, delivery dates, and KPI tracking wit
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