Zipline
OrderOperationSpecialist
“Order Operation Specialist at Zipline. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, menu accuracy, processing customer orders, maintaining reliable partner workflows. Create, maintain, and continuously update restaurant and retail partner menus to ensure accuracy, completeness, and reliability. Complete ongoing menu edits including price changes, item availability updates, descriptions, a”
What You'll Achieve.
ensure menu accuracy; processing customer orders; maintaining reliable partner workflows; ensure accuracy, completeness, and reliability; process customer orders quickly and accurately; respond quickly to operational issues; maintaining high operational accuracy and reliability; High standards for customer experience, operational quality, and partner support
Industry & Context.
practical problem solvers; sculpt from first principles; enjoy facing adversity; solve problems and escalate issues when needed
Must have legal right to work in Rwanda., Must be willing and able to work a Shift-based schedule including nights, weekends and public holidays., Must be willing and able to work for a period not less than 40 hours/week.
What They're Looking For.
Must Have
1–2 years of experience in customer support, hospitality, restaurant operations, logistics coordination, retail operations, or other fast-paced operational environments, Ability to work quickly, stay organized, and remain calm in a fast-paced operational environment, Comfort using digital tools, order platforms, email, and internal operational systems, Ability to adapt quickly to evolving tools, workflows, and operational processes, ownership mindset and willingness to proactively solve problems and escalate issues when needed, Ability to follow step-by-step processes while maintaining high operational accuracy and reliability, High standards for customer experience, operational quality, and partner support, Willingness to learn, grow, and continuously improve operational workflows, Must have legal right to work in Rwanda., Must be willing and able to work a Shift-based schedule including nights, weekends and public holidays., Must be willing and able to work for a period not less than 40 hours/week.
Nice to Have
Prior experience in customer support, restaurant operations, dispatch, logistics, or order management, Experience working with menus, food ordering platforms, or partner onboarding, Familiarity with tools like Gmail, Slack, Intercom, internal dashboards, or order management systems
What You'll Do.
and continuously update restaurant and retail partner menus to ensure accuracy
Complete ongoing menu edits including price changes
item availability updates
Intake and process customer orders quickly and accurately through partner ordering platforms and systems
Verify that customer orders are received
and fulfilled correctly by partners
Coordinate with restaurant and retail partners to confirm order details
and fulfillment needs
Monitor incoming order requests and respond quickly to operational issues
Support non-integrated partner workflows by manually placing or confirming orders when needed
Identify recurring menu
or operational issues and contribute to process improvements over time
Maintain accurate records and consistently follow standard operating procedures
How You'll Work.
Team & Collaboration
Communicate clearly with internal operations and cross-functional teams when orders or partner workflows require escalation or follow-up
Communication Scope
Excellent English written and verbal communication skills; ability to communicate clearly and professionally with partners and cross-functional teams
Applying for this Order Operation Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Zipline?
Real rants from real employees. Read before you apply.