UPM
OrderManagementSpecialist,GermanSpeaker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Order Management Specialist, German Speaker at UPM. Skills: Order management, Customer service, German language proficiency, English language proficiency. Process customer orders accurately and efficiently in the company's ERP system. Communicate proactively with German-speaking customers regarding order status, delivery schedules, and product availability”
Industry & Context.
Problem-solving attitude
What They're Looking For.
Must Have
Fluent in spoken and written German and English, Proven experience in customer service, order management, or a similar administrative role, Communication and interpersonal skills, Excellent attention to detail and accuracy, Proficient in using ERP systems (e. g. , SAP) and the Microsoft Office Suite, Able to work independently and as part of a team in a fast-paced environment, Problem-solving attitude and a customer-focused approach
Nice to Have
Prior experience in the paper or forest products industry
What You'll Do.
Process customer orders accurately and efficiently in the company's ERP system
Communicate proactively with German-speaking customers regarding order status
and product availability
Resolve order-related inquiries
and complaints from customers in a timely and professional manner
Maintain accurate customer records and order documentation
Identify opportunities for process improvement within order management
Participate in team meetings and contribute to a positive and productive work environment
How You'll Work.
Team & Collaboration
Collaborate with internal departments such as logistics, sales, and production to ensure seamless order fulfillment; Participate in team meetings and contribute to a positive and productive work environment
Communication Scope
German; English
Full Job Description
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace [_upm.com/careers_](http://upm.com/careers) We are now looking for an **Order Management Specialist, German Speaker **to join our Order Management Merchants team in UPM Business HUB Wrocław, Poland. **Greetings from your future manager** “Hi, you are welcome to join our Order Management Team! In the role of OM specialist, you will be responsible for handling order management tasks starting from order entry to successful delivery to customer. You will be moreover coordinating internal as well as external communication related to order fulfillment. If you are enthusiastic and openminded team-player, who likes to work with people and who would like to communicate at work in German and in English on daily basis – we are waiting for you in our UPM family!” _ – _Justyna Gościniak, Team Leader, Order Management **What you will do** * Process customer orders accurately and efficiently in the company's ERP system * Communicate proactively with German-speaking customers regarding order status, delivery schedules, and product availability * Resolve order-related inquiries, issues, and complaints from customers in a timely and professional manner * Collaborate with internal departments such as logistics, sales, and production to ensure seamless order fulfillment * Maintain accurate customer records and order documentation * Identify opportunities for process improvement within order management * Participate in team meetings and
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