Techo-Bloc
manufacturing
OrderManagementSpecialist
“Order Management Specialist at Techo-Bloc. Skills: Order processing, Customer service, Logistics. Processing and managing customer orders. Answering product availability questions”
What You'll Achieve.
Ensuring accurate order processing; Timely follow-up; Services executed accurately; Issues resolved quickly; Customers consistently receive a high‑touch, white‑glove experience
Industry & Context.
Excellent problem-solving skills
What They're Looking For.
Must Have
Bilingual (French & English), Post-secondary education or 3+ years’ experience in landscaping or manufacturing, 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role, Excellent communication, problem-solving, and multitasking skills, Proven ability to manage customer conflict with positive outcomes, White‑glove, customer-first mindset with ownership and follow-through, Comfortable in a fast-paced, team-oriented environment
Nice to Have
Familiarity with CRM software
What You'll Do.
Processing and managing customer orders
Answering product availability questions
Following up on open orders
Taking ownership of requests
Collaborating across departments
Handling dealer calls and inquiries
Processing orders and managing requests
Responding to email inquiries
Coordinating with internal teams
Troubleshooting and resolving problems
How You'll Work.
Team & Collaboration
Collaborating across departments to improve service flow and processes; Coordinating with internal teams to resolve delivery or order issues
Communication Scope
Excellent communication skills; Bilingual (French & English)
Applying for this Order Management Specialist role?
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