Techo-Bloc
manufacturing
OrderManagementSpecialist
“Order Management Specialist at Techo-Bloc. Skills: Order management, Customer service, Problem solving. Process and manage customer orders. Answer product availability questions”
What You'll Achieve.
Ensuring accurate order processing; Ensuring timely follow-up; Ensuring services are executed accurately; Issues are resolved quickly; Customers consistently receive a high‑touch, white‑glove experience
Industry & Context.
Excellent problem-solving skills
What They're Looking For.
Must Have
Bilingual (French & English), Post-secondary education or 3+ years’ experience in landscaping or manufacturing, 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role, Excellent communication, problem-solving, and multitasking skills, Proven ability to manage customer conflict with positive outcomes, White‑glove, customer-first mindset with ownership and follow-through, Comfortable in a fast-paced, team-oriented environment
Nice to Have
Familiarity with CRM software
What You'll Do.
Process and manage customer orders
Answer product availability questions
Follow up on open orders
Resolve issues proactively
Take ownership of requests
Collaborate across departments
Handle dealer calls and inquiries
Process orders in internal systems
Respond to email inquiries
Coordinate with internal teams
Troubleshoot and resolve problems
How You'll Work.
Team & Collaboration
Collaborating across departments to improve service flow and processes; Coordinating with internal teams to resolve delivery or order issues
Communication Scope
Excellent communication skills
Applying for this Order Management Specialist role?
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