Techo-Bloc
manufacturing
OrderManagementSpecialist
“Order Management Specialist at Techo-Bloc. Skills: Order management, Customer service, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Processing and managing customer orders (phone, email, online systems). Answering product availability questions and proposing alternatives as needed”
What You'll Achieve.
Ensuring accurate order processing; Timely follow-up; Services are executed accurately; Issues are resolved quickly; Customers consistently receive a high‑touch, white‑glove experience
Industry & Context.
Problem-solving; Troubleshooting and resolving problems efficiently
What They're Looking For.
Must Have
Bilingual (French & English), Post-secondary education or 3+ years’ experience in landscaping or manufacturing, 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role, Excellent communication, problem-solving, and multitasking skills, Proven ability to manage customer conflict with positive outcomes, White‑glove, customer-first mindset with ownership and follow-through, Comfortable in a fast-paced, team-oriented environment, Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc., Overall computer proficiency, Proficiency with Microsoft Office (Excel and Word)
Nice to Have
Familiarity with CRM software is considered an asset
What You'll Do.
Processing and managing customer orders (phone
Answering product availability questions and proposing alternatives as needed
Following up on open orders and resolving issues proactively
Taking ownership of requests from start to resolution
Collaborating across departments to improve service flow and processes
Handling dealer calls and inquiries
Processing orders and managing requests in internal systems
Responding to email inquiries
Coordinating with internal teams to resolve delivery or order issues
Troubleshooting and resolving problems efficiently
How You'll Work.
Team & Collaboration
Collaborating across departments to improve service flow and processes; Coordinating with internal teams to resolve delivery or order issues
Communication Scope
Excellent communication
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