Novanta
healthcare, manufacturing
OrderManagementSpecialist
“Order Management Specialist at Novanta. Skills: Order Management, Order‑to‑Cash execution, SAP, customer inquiries, order changes, delivery escalations. end‑to‑end Order‑to‑Cash execution for medical products and spare parts. ensures order accuracy, timely fulfillment, delivery coordination, and system integrity throughout the complete order lifecycle”
What You'll Achieve.
on‑time delivery performance; customer satisfaction; regulatory compliance; Order Accuracy; On‑Time Delivery (OTIF); backlog reduction
Industry & Context.
analytical and problem‑solving ability to identify issues and implement practical solutions; proactively resolve delays, shortages, or logistical issues
Occasionally travel, Mobility within the office including movement from floor to floor, Access information using a computer
What They're Looking For.
Must Have
2–5 years of experience in Order Management, Customer Operations, Supply Chain Operations, or a Customer Service role with order ownership, Solid understanding of Order‑to‑Cash and Order Management processes, Advanced ERP user (SAP) with focus on transactional accuracy and data integrity, Very good MS Office skills, Ability to manage multiple priorities in an international, fast‑paced environment, communication and coordination skills across multiple functions, Excellent English, written and ability to explain operational, technical and commercial topics clearly, able to actively participate in discussions, meetings, or phone calls internally and externally
Nice to Have
German language proficiency (spoken and written) is a significant advantage
What You'll Do.
end‑to‑end Order‑to‑Cash execution for medical products and spare parts
ensures order accuracy
delivery coordination
and system integrity throughout the complete order lifecycle
validate customer orders for pricing
and compliance requirements prior to confirmation
and update orders in ERP systems (SAP)
ensuring high data accuracy and master data integrity
actively manage order backlog
and order priorities to ensure executable and reliable delivery commitments
coordinate with Supply Chain
and Warehousing to ensure timely and accurate order fulfillment
and proactively resolve delays
escalate delivery risks and supply constraints in a structured and timely manner
manage the commercial processing of repairs and returns (RMAs) in line with contractual terms and internal policies
prepare and validate repair cost estimates and execute commercial settlements
coordinate replacement and substitute deliveries
ensuring correct pricing and linkage to the original order or return case
ensure accurate ERP documentation and cross‑functional coordination to achieve timely resolution and full traceability
perform invoicing activities
including preparation and processing of required export
and shipping documentation
ensure strict compliance with export control regulations
and hazardous goods regulations
act as the primary point of contact for order‑related customer inquiries
and delivery escalations
support Sales with accurate transactional data
and delivery commitments
ensure transparent and proactive communication regarding orders
act as a central operational control function within the Order‑to‑Cash process
ensuring alignment across functions
ensure compliance with quality
and environmental regulations
How You'll Work.
Team & Collaboration
Acting as a central operational link between customers, sales, supply chain, logistics, and finance; Coordinate with Supply Chain, Production Planning, Logistics, and Warehousing; Escalate delivery risks and supply constraints in a structured and timely manner; Ensure accurate ERP documentation and cross‑functional coordination; Act as the primary point of contact for order‑related customer inquiries, order changes, and delivery escalations; Support Sales with accurate transactional data, order status updates, and delivery commitments; Act as a central operational control function within the Order‑to‑Cash process, ensuring alignment across functions; communication and coordination skills across multiple functions
Communication Scope
Excellent English, written and ability to explain operational, technical and commercial topics clearly; able to actively participate in discussions, meetings, or phone calls internally and externally; communication and coordination skills across multiple functions
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