NielsenIQ
Market Research
OrderManagementSpecialist
“Order Management Specialist at NielsenIQ. Skills: Order Management, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible. assisting with order processing in our CRM tool”
What You'll Achieve.
enabling sellers to be more efficient; stay focused on winning business; ensure a smooth customer experience upon close of contract; move opportunities to recognized revenue faster; making an impact on your workplace; ensure their first-time right success rate moves towards 100%; process orders within defined service level agreements and without error; help maximize revenue; improve efficiency in the order cycle; ensure business critical objectives are met
Industry & Context.
identify and manage processes to move opportunities to recognized revenue faster; recognizing a challenge, implementing a solution, monitoring success; use data driven analysis to remove bottlenecks in late-stage sales cycle phases; Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions; identify bottlenecks in the quote to invoice cycle
What They're Looking For.
Must Have
1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk, Proficiency in MS Office, Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions, Self-motivated with a attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met, Skilled at building working relationships with team members in varying departments and/or levels of management, Ability to manage multiple projects simultaneously while meeting deadlines, Understanding of the quote to invoice cycle and common pain points sellers encounter with a desire to drive improvements, Excellent English written, verbal and communication skills, Ability to drive productivity working in a remote, fast paced environment
Nice to Have
Bachelor’s degree preferred, SAP/ERP and MSD experience a bonus, Experience building and/or using sales performance reporting in a CRM, Power BI or similar software, Prior exposure to SaaS technology
What You'll Do.
Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible
assisting with order processing in our CRM tool
coach sellers on the gatekeeper checklist
collaborate on best practices
lead all PO Mgmt & Tracking activities
reviewing/approving opportunities in gatekeeper que for accuracy & completeness
ensuring a smooth handoff of opportunities to finance counterparts
requesting client creation/modifications or adjusting block/unblock status
processing new material code requests
Help spotlight deficiencies in the quote to invoice
evaluating the integration of CRM and Finance platforms
assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%
resolve order questions and process orders within defined service level agreements and without error
Drive compliance with company policies
business rules and rev rec principles
Effectively manage numerous requests concurrently and on includes managing expectations and escalating delays to leader in timely manner
Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue
Proactively identify opportunities to improve the order process
resolve inconsistencies & give insightful feedback to cross functional stakeholders to improve efficiency in the order cycle
Support Internal finance teams during audits (CAS
etc. ) based on predefined way of work according to Global/Regional COE standards
How You'll Work.
Team & Collaboration
work with cross functional teams (Sales, Finance, Customer Success); collaborate on best practices; Partner closely with major business functions across the quote to cash life cycle including Finance and Sales; give insightful feedback to cross functional stakeholders; Skilled at building working relationships with team members in varying departments and/or levels of management
Communication Scope
excellent communication; active listening; time management skills; Excellent English written, verbal and communication skills
Process & Methodology
Ability to manage multiple projects simultaneously while meeting deadlines
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