Cytiva
Life Sciences
OrderManagementSpecialist
“Order Management Specialist at Cytiva. Skills: Order management, Customer service, Process improvement. Build close relationships with customers. Build close relationships with commercial partners”
What You'll Achieve.
Increased customer satisfaction; Exceptional customer care; Revenue collection on time
Industry & Context.
Problem solving; Initiative; Proactive; Pre-emptive
What They're Looking For.
Must Have
Excellent communication skills, Excellent customer service skills, Highly organized, Able to prioritize workload, Competent MS Office skills, Comfortable working with different systems, Problem solving skills, Initiative, Proactive, Pre-emptive, Attention to detail, Previous client experience, Previous customer service experience, Thrive in a busy customer service environment, Fluent English
Nice to Have
Previous experience in manufacturing environment
What You'll Do.
Build close relationships with customers
Build close relationships with commercial partners
Respond to queries timely
Respond to queries professionally
Accurately process order entries
Deliver to customer expectations
Proactively handle backlogs
Proactively handle replacements
Proactively handle free of charge shipments
Ensure revenue collection occurs on time
Communicate with appropriate individuals
How You'll Work.
Team & Collaboration
Commercial partners; Appropriate individuals
Communication Scope
Customer communication; Partner communication
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