Air Liquide
OrderManagementSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Order Management Specialist at Air Liquide. Skills: Order management, Customer experience, Process optimization. Process customer orders. Manage customer orders”
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
1-3 years order management experience, 1-3 years customer service experience, 1-3 years administrative role experience, Attention to detail, Accuracy in data entry, Accuracy in order processing, Ability to work independently, Ability to work collaboratively, Ability to handle multiple tasks
Nice to Have
Bachelor's in Business Administration, Bachelor's in Supply Chain Management, Experience in trading environment, Experience in industrial environment, Knowledge of international trade, Knowledge of logistics principles
What You'll Do.
Process customer orders
Manage customer orders
Verify order accuracy
Communicate order status
Communicate potential delays
Communicate resolutions
Coordinate with sales
Coordinate with logistics
Coordinate with warehousing
Resolve order inquiries
Resolve order discrepancies
Resolve order complaints
Maintain order records
Maintain customer information
Generate order status reports
Generate fulfillment rate reports
Generate customer service metric reports
Identify process improvements
Suggest process improvements
Adhere to company policies
Adhere to safety guidelines
How You'll Work.
Team & Collaboration
Align cross-functional teams
Communication Scope
Written communication; Verbal communication
Full Job Description
## How will you CONTRIBUTE and GROW? The Customer Experience Key Accounts & Ordering Leader is responsible for orchestrating the end-to-end ordering journey for our most strategic partners. The mission is to drive operational excellence and long-term loyalty by aligning cross-functional teams, optimizing order-to-cash processes, and serving as the senior point of escalation to ensure a frictionless, premium service experience that supports the growth of our highest-value accounts. * Process and manage customer orders from creation to fulfillment, utilizing internal systems and adhering to company procedures. * Verify order accuracy, including product codes, quantities, pricing, and shipping information. * Communicate proactively with customers regarding order status, potential delays, and resolutions to issues. * Coordinate with internal departments such as sales, logistics, and warehousing to ensure smooth order flow and timely delivery. * Resolve order-related inquiries, discrepancies, and complaints efficiently and professionally. * Maintain accurate and up-to-date order records and customer information within the CRM and ERP systems. * Generate reports on order status, fulfillment rates, and customer service metrics as required. * Identify and suggest improvements to order management processes to enhance efficiency and customer experience. * Adhere to all company policies, procedures, and safety guidelines. ## ___________________ ## ## Are you a MATCH? * Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred. * 1-3 years of experience in order management, customer service, or a similar administrative role, preferably within a trading or industrial environment. * Proficiency in using ERP systems (e.g., SAP) and CRM software. * Strong attention to detail and accuracy in data entry and order processing. * Excellent communication skills, both written and verbal, with a customer-centric approach. * Ability to work independ
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