OrderManagementCoordinator

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** Apac channels team ## Job Description * Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center) * Process orders with correct documents in compliance with policies and procedures. * Be the single point of contact for customers for orders and enquiries. * Answer incoming calls from customers to process orders, answer enquiries and questions, handle complaints, troubleshoot problems and provide information. * Review scheduled ship date for each orders and provide ship commit to customer upon request. * Attend weekly business meeting and provide shippable orders for the month. * Prepare and co-ordinate with fulfillment team on customer’s required documentation for shipment. * Assigned to work on improvement projects to drive ad achieve higher levels in service quality and customer satisfaction. #LI-WL1 ## Basic Requirements * Degree with minimum 1 to 5 years experience in order management, customer service or related type of experience preferred. * Fresh graduates with effective communication skills to manage customer’s expectations and detail oriented will also be considered. * Knowledge of MS Office, especially Excel ,Word, Power point is essential. * Knowledge of Order to Ship/Order to Cash would be value add to the role. * SAP / Oracle or other database system experience prefer. * Data entry skills. * Good verbal and written English is r