OpenAI
Technology
OrderManagement&BillingLead,CloudMarketplaces&Partnerships
“Order Management & Billing Lead, Cloud Marketplaces & Partnerships at OpenAI. Skills: Order Management, Billing Operations, Cloud Marketplaces, Partner Billing. Own end-to-end billing operations for AWS. Own end-to-end billing operations for partner channels”
What You'll Achieve.
Improve billing reliability; Improve partner experience; Improve customer outcomes; Reduce rework; Eliminate manual intervention; Proactively identify discrepancies; Ensure accurate invoicing; Ensure timely invoicing; Ensure audit-ready invoicing
Industry & Context.
Solve complex problems; Navigate ambiguity; Manage competing priorities
What They're Looking For.
Must Have
7+ years experience in Billing Operations, 7+ years experience in Order Management, 7+ years experience in partner billing, 7+ years experience in cloud marketplace operations, 7+ years experience in usage-based billing environments, Experience managing month-end reconciliations, Experience managing billing controls, Experience managing audit readiness
Nice to Have
Understanding of partner or marketplace billing models, Experience working with cloud marketplaces, Experience working with external partners, Experience working with ecosystem-based business models, Experience launching new partner channels, Experience operationalizing new partner channels, Hands-on experience with CPQ platforms, Hands-on experience with ERP platforms, Hands-on experience with billing platforms
What You'll Do.
Own end-to-end billing operations for AWS
Own end-to-end billing operations for partner channels
Manage usage ingestion
Manage reconciliation
Align with collections
Align with cash application
Build repeatable billing processes for cloud marketplaces
Build repeatable billing processes for partner channels
Build repeatable billing processes for ecosystem-based business models
Manage partner billing constructs
Manage pricing models
Manage discount structures
Manage invoice validation
Manage reporting requirements
Manage exception handling
Partner with AWS to resolve billing discrepancies
Partner with external partners to resolve billing discrepancies
Resolve reporting gaps
Resolve short payments
Support onboarding of new cloud marketplaces
Support onboarding of new partner channels
Define operational requirements
Define readiness criteria
Scale execution through BPO teams
Scale execution through offshore teams
Develop workflow design
Develop quality controls
Embed AI into Order Management
Embed AI into Billing
Embed AI into partner workflows
Embed automation into Order Management
Embed automation into Billing
Embed automation into partner workflows
Partner with Revenue Systems
Partner with Engineering
Partner with Deal Desk
Partner with Partner Operations
Ensure data completeness during month-end close
Ensure data accuracy during month-end close
Validate pricing data
Validate billing data
Validate partner transaction data
Reconcile data before flowing into revenue systems
Develop operational documentation
Maintain training materials
How You'll Work.
Team & Collaboration
Cross-functional teams; External partner stakeholders; Revenue Systems; Product; Engineering; GTM; Finance; Partner Operations; Legal; Deal Desk; AWS
Communication Scope
Reporting requirements
Process & Methodology
Process design, Automation, System optimization
Applying for this Order Management & Billing Lead, Cloud Marketplaces & Partnerships role?
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How to Apply on Ashby
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