Couchbase, Inc.
OrderManagementAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Order Management Analyst at Couchbase, Inc.. Skills: Order Management, Sales Operations, Billing Operations, SaaS subscription models, CRMilling systems. accurate creation, processing, and maintenance of customer orders throughout the subscription lifecycle. Receive, prioritize and process incoming orders inline with company policies and procedures”
What You'll Achieve.
ensure the accurate creation, processing, and maintenance of customer orders throughout the subscription lifecycle; deliver a seamless customer experience; maintain data integrity across our systems; efficiently and accurately process opportunities; improve business efficiency
Industry & Context.
problem-solving abilities
What They're Looking For.
Must Have
3–4 years of experience in Order Management, Sales Operations, Billing Operations, or similar roles in a SaaS or subscription-based business, Hands-on experience with CRMilling systems (e. g. , Salesforce, Netsuite), understanding of SaaS subscription models (annual contracts, usage-based billing, renewals, prorations), Excellent attention to detail and analytical skills, Ability to manage multiple priorities with tight deadlines
Nice to Have
Experience with SFDC and quote-to-cash processes, Understanding of ASC 606 revenue recognition principles, SQL or advanced Excel/Sheets skills, Experience supporting global operations and multi-currency billing, Experience with Hyperscaler Marketplace/Clazar
What You'll Do.
and maintenance of customer orders throughout the subscription lifecycle
prioritize and process incoming orders inline with company policies and procedures
especially on complex or non standard deals
Serves as primary point of contact to support the Commercial Strategy and Field Sales teams for all questions related to opportunity booking
subscription management and license/activation delivery protocols
Resolves any booking errors and or order management queries
Ownership of Customer accounts
set up forms or processes
Ownership of Customer RFP or questionnaire responses
Management of public marketplace and or training orders
handling SOX evidence or queries for internal and external parties
related to order management
reconciliation between SFDC and the accounting system on a monthly basis
How You'll Work.
Team & Collaboration
work closely with Sales, Commercial Strategy, Finance, and Support teams; Partners with Finance (Including Collections) and Commercial Strategy teams; Serves as primary point of contact to support the Commercial Strategy and Field Sales teams; Collaborates with internal teams to provide enablement on opportunity booking policies and best practices; liaising with cross-functional teams, as required; communicate clearly with cross-functional teams
Communication Scope
communicate clearly with cross-functional teams
Full Job Description
Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! We are looking for an Order Management Analyst to join our Sales Operations Team. In this role, you will ensure the accurate creation, processing, and maintenance of customer orders throughout the subscription lifecycle. You will work closely with Sales, Commercial Strategy, Finance, and Support teams to deliver a seamless customer experience and maintain data integrity across our systems. Key Responsibilities Receive, prioritize and process incoming orders inline with company policies and procedures. Partners with Finance (Including Collections) and Commercial Strategy teams to efficiently and accurately process opportunities and handle any queries, especially on complex or non standard deals. Serves as primary point of contact to support the Commercial Strategy and Field Sales teams for all questions related to opportunit
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