Diamonds Direct
OrderFulfillmentSupport
Neural analysis suggests this role is
optimal for Entry candidates.
“Order Fulfillment Support at Diamonds Direct. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. executing customer‑facing and operational processes that remain local to the store. supports daily store operations by managing customer interactions, repairs, order and fulfillment activities, inventory handling, administrative tasks, and brand standards”
What You'll Achieve.
operational accuracy; brand consistency; compliance with company procedures; deliver reliable, efficient, and high‑quality customer experience; ensure company standards are met; ensure proper documentation, system updates, and store handling of all inventory received; ensure alignment between store execution and centralized processes
Industry & Context.
Must be able to work Saturdays, Ability to occasionally lift and/or move up to 50 pounds, Regular use of hands, vision, and communication skills, Combination of sitting, standing, walking, reaching, and occasional bending or kneeling
What They're Looking For.
Must Have
High school diploma or equivalent, 1–3 months of retail, customer service, or operations support experience (or equivalent combination of education and experience), attention to detail and ability to follow established procedures, Ability to manage multiple tasks in a fast‑paced retail environment, Basic proficiency with computer systems and Microsoft 365 tools, Must be able to work Saturdays
Nice to Have
Experience in jewelry, luxury retail, or high‑value merchandise environments, Familiarity with POS, inventory, order, or repair management systems
What You'll Do.
executing customer‑facing and operational processes that remain local to the store
supports daily store operations by managing customer interactions
order and fulfillment activities
ensures operational accuracy
and compliance with company procedures
partnering with Store Leadership and Central Operations to deliver reliable
and high‑quality customer experience
high‑quality in‑store customer experience aligned with company service standards
Greet and assist walk‑in customers in a professional and welcoming manner
Answer incoming customer calls and direct inquiries appropriately
Support customers with merchandise pickups
and general store needs
and brand‑aligned front‑of‑house environment
Receive and document all customer jewelry requiring repair
and required services
Complete accurate and thorough repair intake forms
Communicate repair expectations
and status updates using approved systems
Track repair progress to ensure timely completion
Safeguard customer items through proper handling
and chain‑of‑custody procedures
Perform quality checks prior to repair release to ensure company standards are met
Execute Buy Online Pick Up In Store (BOPIS) and Buy Online Ship to Store (BOSS) fulfillment processes
and special order execution at the store level
Perform quality control checks on merchandise and validate order accuracy
Receive stock and memo inventory created by Central Operations
Ensure proper documentation
and store handling of all inventory received
Perform physical inventory counts and support inventory audits
Complete daily inventory tracking and reconciliation activities
Support warranty management and documentation processes
Maintain organized shop and inventory storage areas
Assist with ongoing inventory maintenance and shop organization
Remove donation merchandise from inventory in accordance with company procedures
Complete store‑level administrative tasks required for daily operations
Maintain accurate logs
and operational documentation
Order office supplies and branded materials as needed
Support store‑level expense awareness and limited
Follow established SOPs
and documentation standards
Support store‑level brand initiatives and approved in‑store or local events as needed
Ensure store presentation and merchandise appearance remain aligned with brand standards
Communicate internal initiatives
or updates as directed by leadership
Adhere to all operational procedures
Identify and escalate inventory
or process exceptions to leadership
Provide flexible operational coverage across customer service
and administrative needs
Partner with Central Operations to ensure alignment between store execution and centralized processes
How You'll Work.
Team & Collaboration
cross-functional store‑based role; partnering with Store Leadership and Central Operations; Provide flexible operational coverage across customer service, store operations, and administrative needs; Partner with Central Operations to ensure alignment between store execution and centralized processes
Communication Scope
Communicate repair expectations, timelines, and status updates using approved systems; Communicate internal initiatives, goals, or updates as directed by leadership
Full Job Description
We have many opportunities available on our other career site pages. Click [here ](https://www.signetjewelers.com/careers/)to link to our careers page! At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! **Do YOU have what it takes to be a Diamonds Direct RHINO??** The Order Fulfillment Support person is a cross‑functional store‑based role responsible for executing customer‑facing and operational processes that remain local to the store. This role supports daily store operations by managing customer interactions, repairs, order and fulfillment activities, inventory handling, administrative tasks, and brand standards. The Order Fulfillment Support person ensures operational accuracy, brand consistency, and compliance with company procedures while partnering with Store Leadership and Central Operations to deliver reliable, efficient, and high‑quality customer experience. **Essential Job Responsibilities** **Customer Experience & Store Support:** * Deliver a consistent, high‑quality in‑store customer experience aligned with company service standards * Greet and assist walk‑in customers in a professional and welcoming manner * Answer incoming customer calls and direct inquiries appropriately * Support customers with merchandise pickups, service questions, and general store needs * Maintain a clean, organized, and brand‑aligned front‑of‑house environment **Repair Intake & Customer Service Execution:** * Receive and document all customer jewelry requiring repair * Verify item details, condition, warranty status, and required services * Complete accurate and
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