BJ's Wholesale Club
OrderFulfillmentSupervisor
“Order Fulfillment Supervisor at BJ's Wholesale Club. Skills: Order fulfillment, Team leadership, Operational performance. Provide leadership and direction. Drive club performance”
What You'll Achieve.
Drive club performance; Deliver outstanding member experience; Meet productivity requirements; Meet service level agreements; Achieve club performance goals
Industry & Context.
Solving problems; Troubleshooting
Open availability, Lifting up to 30 pounds, Moving heavy objects, Moving awkward objects, Exposure to temperature extremes, Exposure to cleaning agents
What They're Looking For.
Must Have
1 year experience overseeing team, Goal setting for performance, Meeting deadlines, Organizing workflow, Assigning tasks, Supporting staff, Reporting to Assistant Club Management, Monitoring employee productivity, Communicating with Club Leadership, Demonstrate leadership capabilities, Driving team member engagement, Managing cross-functional teams, Training team members, Driving and communicating results, Own and deliver against strategic initiatives, Committed to driving outstanding service, Open shift availability, 18 years of age
Nice to Have
Previous order pulling experience, Previous RF scanner experience
What You'll Do.
Provide leadership and direction
Drive club performance
Perform Omni functions
Lead Omni team members
Establish operational efficiencies
Maintain policies and procedures
Deliver outstanding member experience
Administer digital initiatives
Support team member engagement
Drive culture of development
Address team member concerns
Escalate team member concerns
Ensure safe environment
Ensure positive environment
Guarantee service excellence
Set service standard expectations
Resolve member concerns
Deliver GOLD club standards
Define GOLD standards
Organize member orders
Maintain storage bins
Acquire knowledge of metrics
Drive performance and profitability
Identify trends and opportunities
See breakdown in process
Correct process breakdown
Communicate operational performance message
Process member orders
Pull merchandise from pick list
Move merchandise to staging area
Update merchandise locations
Maintain consistency and organization
Pick orders using scanner
Verify merchandise using scanner
Communicate inventory problems
Recommend process improvements
Identify expired items
Communicate expired item concerns
Pick orders in timely manner
Meet productivity requirements
Work with high urgency
Meet service level agreements
Ensure operational efficiencies
Process returns to club
Determine return handling
Manage OMNI reporting
Meet OMNI productivity expectations
Maintain club policy and procedures
Review supply replenishment
Maintain dress code attire
Work in other departments
How You'll Work.
Team & Collaboration
Cross-functional teams; Club Leadership
Communication Scope
Communicate effectively; Communicate information; Communicate concerns; Communicate message
Process & Methodology
Goal setting, Organizing workflow, Assigning tasks, Monitoring productivity
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