BJ's Wholesale Club
OrderFulfillmentSupervisor
“Order Fulfillment Supervisor at BJ's Wholesale Club. Skills: Order fulfillment, Team leadership, Operational management. Provide leadership and direction. Drive club performance”
What You'll Achieve.
Drive business results; Support team member engagement; Achieve club performance goals; Meet service level agreements
Industry & Context.
Troubleshooting
Moving about frequently, Position oneself to examine, Bending, handling, pulling, Reaching, stooping, Lifting objects up to 30 pounds, Lifting heavy objects, Moving heavy objects, Moving awkward objects, Working with moving machinery, Working with loud equipment, Exposure to temperature extremes, Exposure to cleaning agents, Regular, predictable, full attendance
What They're Looking For.
Must Have
1 year experience overseeing team, Goal setting for performance, Meeting deadlines, Organizing workflow, Assigning tasks, Supporting staff, Reporting to Assistant Club Management, Monitoring employee productivity, Communicating with Club Leadership, Demonstrate leadership capabilities, Driving team member engagement, Managing/supervising cross-functional teams, Training team members, Driving and communicating results, Own and deliver against strategic initiatives, Committed to driving outstanding service, Open shift availability, 18 years of age, Computer proficiency
Nice to Have
Previous order pulling experience, Previous RF scanner experience
What You'll Do.
Provide leadership and direction
Drive club performance
Perform OMNI functions
Lead Omni team members
Establish operational efficiencies
Maintain policies and procedures
Deliver outstanding member experience
Administer digital initiatives
Support team member engagement
Drive culture of development
Address team member concerns
Escalate team member concerns
Ensure safe environment for team members
Ensure positive environment for team members
Guarantee service excellence
Set service standard expectations
Resolve member concerns
Ensure safe environment for members
Ensure positive environment for members
Deliver GOLD club standards
Maintain clean and organized area
Organize member orders
Acquire knowledge of key metrics
Drive performance and profitability
Identify trends and opportunities
Correct process breakdowns
Communicate operational performance connection
Process member orders
Pull merchandise from pick list
Move merchandise to staging area
Update merchandise locations
Pick orders using scanner
Verify merchandise using scanner
Communicate inventory problems
Recommend process improvements
Identify expired items
Identify short dated items
Pick orders in timely manner
Meet productivity requirements
Handle spoiled products
Process returns to club
Review daily OMNI reporting
Review weekly OMNI reporting
Meet OMNI productivity expectations
Maintain club policy and procedures
Review supply replenishment
Perform other duties as assigned
Work in other departments
How You'll Work.
Team & Collaboration
Cross-functional teams; Club Leadership
Communication Scope
Communicate effectively; Relaying information
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