BJ's Wholesale Club
OrderFulfillmentAssociate
“Order Fulfillment Associate at BJ's Wholesale Club. Skills: order fulfillment, warehouse activities, digital initiatives, BOPIC, Curbside, Express Pay, Ship from Club. performing general warehouse activities. pulling merchandise from a pick list”
What You'll Achieve.
meet all productivity requirements; ensure deadlines are met up to and including key performance indicators based on individual performance; meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals
Industry & Context.
solving problems; Resolve and deescalate to address every member concern
moving about continuously on hard surfaces, frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping, continuously requires lifting objects up to 30 pounds, may require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance, usually in a comfortable environment surrounded by moving machinery and/or loud equipment, may be exposure to temperature extremes at time to pull refrigerated orders, may be occasional exposure to Company-approved cleaning agents
What You'll Do.
performing general warehouse activities
pulling merchandise from a pick list
moving merchandise from sales floor to staging area
using handheld scanner to verify merchandise counts and update merchandise locations
working within all digital initiatives including: BOPIC
Express Pay and Ship from Club
carrying out job functions and responsibilities as assigned
supporting the application of club policies
procedures and compliance
acting with honesty and integrity
leading with the member in mind to address all concerns and to escalate any concerns
ensuring a safe and positive environment for our members and each other
embracing inclusion and diversity
by working together with collaboration and respect
working as a team to achieve goals
moving with speed and agility in everything we do
innovating and adapting
maintaining a friendly and positive attitude
delivering service excellence through all points of contact
resolving and deescalating to address every member concern
ensuring a safe and positive environment and experience for the members
daily commitment to GOLD Member Standards
working as a team to deliver GOLD club standards daily
working with commitment and pride to deliver GOLD- Grand opening look daily
maintaining a clean and organized environment
inside the OMNI Space
bin storage to organize members orders used based on gold standards
storage bins regularly cleaned and maintained based on safety standards
understanding how to access and read production and/or financial performance reporting for your department
seeing the connection between consistent execution and the positive impact it can have on the business
processing member purchases in a fast
and friendly manner by pulling merchandise from a pick list
utilizing a handheld scanner device (RF) device to pick orders from the sales floor
using handheld scanner device (RF) to verify merchandise
moving merchandise from sales floor to staging area
communicating problems with inventory and/or equipment
communicating expired or short-dated items included on pick list
communicating with club team when merchandise needs to be replenished
working with team to have merchandise pulled from reserve area
to avoid sales floor replenishment
ensuring all orders are picked in a timely manner to meet all productivity requirements
working with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance
following operational efficiencies
processes and productivity standards with adherence to established SOP for BOPIC
Curbside and Ship from Club
taking responsibility for individual performance and working with club leadership on individual performance when metrics are not met
securely packaging the order in accordance with standard operating procedures
ensuring the SFC area is neat
performing general housekeeping duties
including removing trash and cardboard from the work area
handling damaged goods and spoiled products in accordance with standard operating procedures
processing returns to the club and making determination on how to handle (via DDR or Membership desk)
maintaining all club policies and procedures
adhering to proper dress code standards
meeting OMNI productivity expectations regarding service level agreements (SLA”s)
performance metrics and goals
performing other duties as assigned
including working in other departments as needed
maintaining all club policies and procedures
performing other duties as assigned
including working in other departments as needed
full attendance is an essential function of this job
How You'll Work.
Team & Collaboration
working together with collaboration and respect; work as a team to achieve goals; work with team to have merchandise pulled from reserve area; works with club leadership on individual performance when metrics are not met; works with team to deliver GOLD club standards daily
Communication Scope
Communicates problems with inventory and/or equipment; communicates expired or short-dated items included on pick list; Communicates with club team when merchandise needs to be replenished
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