OrderEntryClerk

## **JOB DESCRIPTION:** You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards. ### What you will do * Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed * Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate * Build and maintain a solid understanding of the company’s products and services * Identify customer needs and clearly communicate relevant information to internal service and technical departments * Accurately record customer interactions using internal systems and data entry tools ### What you bring * Technical Diploma or equivalent qualification (approximately 12 years of education) * At least **2 years of experience** in a customer service or contact center environment * Confidence in handling customer interactions by phone and email * Ability to navigate computerized systems and learn new applications quickly * Strong communication skills, problem‑solving mindset, and customer‑focused attitude ### Why join us * Be part of a collaborative and supportive team * Develop your skills in customer service and communication * Work in an environment that values quality, reliability, and continuous improvement **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. ## **JOB FAMILY:** Customer Service ## **DIVISION:** ANI International Nutrition ## **LOCATION:** Italy > Rome : Via Giorgio Ribotta 9 ## **ADDITIONAL LOCATIONS:** ## **WORK SHIFT:** Standard ## **TRAVEL:** No ## **MEDICAL SURVEILLANCE:** Not Applicable ## **SIGNIFICANT WORK ACTIVITIES:** Not Applicable