Pure Lab Vitamins

Food & Beverage

OrderDeskCoordinator

CA$44–48k Ottawa, Ontario, Canada FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Order Desk Coordinator at Pure Lab Vitamins. Skills: Order processing, Customer support, Operations coordination, Supply chain coordination. Process customer orders. Verify pricing”

What You'll Achieve.

Orders entered accurately; Orders processed on time; Clear customer communication; Proactive customer support; Issues identified early; Issues resolved before escalation; Backorders monitored; Shipping delays monitored; Order updates communicated; Internal teams informed; Internal teams supported; Internal teams coordinated; ERP records accurate; Order records accurate; Records organized; Records reliable

Industry & Context.

Food & Beverage
Problems you'll solve

Proactively solving problems; Investigate discrepancies; Resolve issues

What They're Looking For.

Must Have

1–3 years experience, High school diploma, Excel for sorting, Microsoft Office proficiency, Google Workspace proficiency, Clear written communication, Clear verbal communication, Ability to multitask, Ability to prioritize, Ability to remain organized

Nice to Have

Post-secondary coursework in business, Post-secondary coursework in administration, Experience with ERP systems, Experience with order management systems

What You'll Do.

Process customer orders

Verify product availability

Verify customer terms

Respond to customer inquiries

Coordinate with sales teams

Coordinate with warehouse teams

Coordinate with logistics teams

Maintain accurate records

Process order adjustments

Generate order reports

Generate fulfillment reports

Identify recurring issues

Identify process gaps

Investigate order discrepancies

Resolve shipping issues

Resolve pricing concerns

Resolve inventory shortages

Support administrative tasks

Support operational coordination

How You'll Work.

Team & Collaboration

Sales teams; Warehouse teams; Logistics teams; Operations teams; Cross-functional teams

Communication Scope

Customer inquiries; Order status communication; Lead time communication; Shipping communication; Product availability communication; Delay communication

Full Job Description

### About the company: Pure Lab Vitamins is a proudly Canadian natural health company based in Ottawa, focused on creating premium, science-informed nutritional supplements that support everyday health and long-term wellness. Built on the expertise of a compounding pharmacist, Pure Lab combines clinical insight with a commitment to clean, effective formulations that people can trust. Our growing lineup of vitamins, minerals, antioxidants, and specialty formulas are made in Canada under strict GMP standards, Health Canada licensed, and rigorously third-party tested for quality and consistency. Today, Pure Lab products are trusted by health professionals, retailers, and consumers across the country. We’re a collaborative, growing team with an exciting future ahead — passionate about quality, continuous improvement, and making a meaningful impact in the health and wellness space. ### The Role We are seeking a highly organized and detail-oriented Order Coordinator to join our team. We’re looking for someone who takes pride in accuracy, consistently follows through, and enjoys keeping operations running smoothly behind the scenes. In this role, you will process customer orders accurately and efficiently while serving as a key point of contact between customers, sales, and warehouse/fulfillment teams. You’ll help ensure orders are entered, tracked, and resolved from receipt through delivery, while supporting smooth day-to-day coordination across the business. This role is ideal for someone who enjoys staying organized, communicating clearly, proactively solving problems, and working collaboratively in a fast-moving environment. You will work closely with our sales, operations, and logistics teams and play an important role in supporting the customer experience. We’re looking for someone who is eager to grow alongside the business. Over time, this role offers the opportunity to expand into broader responsibilities across operations, customer support, and supply chain coord

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