Pure Lab Vitamins
Food & Beverage
OrderDeskCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Order Desk Coordinator at Pure Lab Vitamins. Skills: Order processing, Customer support, Operations coordination, Supply chain coordination. Process customer orders. Verify pricing”
What You'll Achieve.
Orders entered accurately; Orders processed on time; Clear customer communication; Proactive customer support; Issues identified early; Issues resolved before escalation; Backorders monitored; Shipping delays monitored; Order updates communicated; Internal teams informed; Internal teams supported; Internal teams coordinated; ERP records accurate; Order records accurate; Records organized; Records reliable
Industry & Context.
Proactively solving problems; Investigate discrepancies; Resolve issues
What They're Looking For.
Must Have
1–3 years experience, High school diploma, Excel for sorting, Microsoft Office proficiency, Google Workspace proficiency, Clear written communication, Clear verbal communication, Ability to multitask, Ability to prioritize, Ability to remain organized
Nice to Have
Post-secondary coursework in business, Post-secondary coursework in administration, Experience with ERP systems, Experience with order management systems
What You'll Do.
Process customer orders
Verify product availability
Verify customer terms
Respond to customer inquiries
Coordinate with sales teams
Coordinate with warehouse teams
Coordinate with logistics teams
Maintain accurate records
Process order adjustments
Generate order reports
Generate fulfillment reports
Identify recurring issues
Identify process gaps
Investigate order discrepancies
Resolve shipping issues
Resolve pricing concerns
Resolve inventory shortages
Support administrative tasks
Support operational coordination
How You'll Work.
Team & Collaboration
Sales teams; Warehouse teams; Logistics teams; Operations teams; Cross-functional teams
Communication Scope
Customer inquiries; Order status communication; Lead time communication; Shipping communication; Product availability communication; Delay communication
Full Job Description
### About the company: Pure Lab Vitamins is a proudly Canadian natural health company based in Ottawa, focused on creating premium, science-informed nutritional supplements that support everyday health and long-term wellness. Built on the expertise of a compounding pharmacist, Pure Lab combines clinical insight with a commitment to clean, effective formulations that people can trust. Our growing lineup of vitamins, minerals, antioxidants, and specialty formulas are made in Canada under strict GMP standards, Health Canada licensed, and rigorously third-party tested for quality and consistency. Today, Pure Lab products are trusted by health professionals, retailers, and consumers across the country. We’re a collaborative, growing team with an exciting future ahead — passionate about quality, continuous improvement, and making a meaningful impact in the health and wellness space. ### The Role We are seeking a highly organized and detail-oriented Order Coordinator to join our team. We’re looking for someone who takes pride in accuracy, consistently follows through, and enjoys keeping operations running smoothly behind the scenes. In this role, you will process customer orders accurately and efficiently while serving as a key point of contact between customers, sales, and warehouse/fulfillment teams. You’ll help ensure orders are entered, tracked, and resolved from receipt through delivery, while supporting smooth day-to-day coordination across the business. This role is ideal for someone who enjoys staying organized, communicating clearly, proactively solving problems, and working collaboratively in a fast-moving environment. You will work closely with our sales, operations, and logistics teams and play an important role in supporting the customer experience. We’re looking for someone who is eager to grow alongside the business. Over time, this role offers the opportunity to expand into broader responsibilities across operations, customer support, and supply chain coord
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