Dialpad
Business Communications
OrderDeskAssociate
“Order Desk Associate at Dialpad. Skills: end-to-end deal cycle support, post-sales order provisioning, customer account provisioning, order validation, discrepancy resolution, process refinement. Serve as front-line support for standard post-sales requests, including internal inquiries and account provisioning activities. Process incoming customer service orders, ensuring they are accurately entered into our systems and aligned with business policies and procedures”
What You'll Achieve.
ensuring Dialpad customer accounts are provisioned timely and accurately; drive timely resolution and process improvements; maintain high data quality standards; support a smooth handoff from deal close through billing and provisioning; optimize the broader post-sales and order management lifecycle
Industry & Context.
organizational and problem-solving skills; ability to analyze data, spot discrepancies, and drive issues to resolution
What They're Looking For.
Must Have
1+ years in Deal Desk, Order Desk, Sales Operations or equivalent experience, Bachelors degree in Finance/Account, Business or related field, attention to detail, excellent written and verbal communication skills, A track record of thriving in a dynamic environment, effectively managing multiple priorities with flexibility and focus, organizational and problem-solving skills, with the ability to analyze data, spot discrepancies, and drive issues to resolution, Ability to build collaborative relationships with Sales, Finance, and other cross-functional partners, with a service-oriented mindset
Nice to Have
experience using Salesforce or similar CRM platforms, Previous experience in an operations, order processing, billing, or revenue operations role, CPQ experience
What You'll Do.
Serve as front-line support for standard post-sales requests
including internal inquiries and account provisioning activities
Process incoming customer service orders
ensuring they are accurately entered into our systems and aligned with business policies and procedures
Verify key order information (e. g.
billing and shipping details) and coordinate with relevant teams to resolve any gaps or questions
Track provisioning status
proactively follow up on outstanding items
and provide timely updates to internal stakeholders across Sales and CX
Analyze order data to identify discrepancies
and partner with cross-functional teams to drive timely resolution and process improvements
Prepare and maintain reports related to order volumes
and potential risk areas in the post-sales process
Ensure compliance with company policies
and customer requirements while maintaining high data quality standards
Create and continuously improve internal documentation
and process guides that support scalable
efficient order operations
Provide excellent internal “customer service” through clear communication
and diligent follow-up
Contribute to ad-hoc projects and general administrative tasks that help optimize the broader post-sales and order management lifecycle
How You'll Work.
Team & Collaboration
supporting our Global Sales and CX teams; work closely with Sales, Finance, Accounts Receivable, and Billing; partner with cross-functional teams; Collaborate closely with Sales, Accounts Receivable, Billing, and other internal stakeholders; build collaborative relationships with Sales, Finance, and other cross-functional partners
Communication Scope
excellent written and verbal communication skills; clear communication
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