AtkinsRéalis
OracleEBSFinanceSupportAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Oracle EBS Finance Support Analyst at AtkinsRéalis. Skills: Oracle EBS R12 functional support, Order to Cash (O2C) process area, Incident management, Root-cause analysis, ServiceNow, Azure DevOps. Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Project Billing, Project Costing, Project Management). Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress thro”
What You'll Achieve.
Deliver effective end‑to‑end solutions within role scope; Consistently delivering reliable support outcomes
Industry & Context.
Well‑developed analytical and problem‑solving skills; Ability to interpret data, identify patterns, and troubleshoot issues effectively
What They're Looking For.
Must Have
3+ years of experience working with Oracle E‑Business Suite R12 or another ERP, including hands‑on application support experience, Experience with financial business processes, Foundational understanding of Oracle EBS processes, preferably within the Order to Cash (O2C) process area (Accounts Receivable, Project Billing, Project Costing, and Project Management), Demonstrates growing ownership of assigned ERP components, building capability through accountability, learning, and experience, Applies appropriate decision‑making authority to own outcomes and deliver effective end‑to‑end solutions within role scope, Experience working with ServiceNow and Azure DevOps, Understanding of ITSM/ITIL practices (Incident, Problem, Change, Service Request Management), Well‑developed analytical and problem‑solving skills, with the ability to interpret data, identify patterns, and troubleshoot issues effectively, Works independently to prioritize workloads, manage competing demands, and handle escalations appropriately, Working understanding of relational databases, Basic SQL knowledge for troubleshooting (log analysis, data validation, interface monitoring), Excellent communication skills and customer focus, consistently delivering reliable support outcomes, Fluent English
Nice to Have
French an advantage (mandatory for Quebec‑based roles)
What You'll Do.
Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable
Manage incidents and requests in alignment with defined SLAs
ensuring accurate ticket updates
and visibility of progress through to resolution
Perform incident investigations
in‑depth root‑cause analysis
and drive permanent corrective actions across O2C processes
Ensure operational stability by monitoring daily processes/configuration checks and supporting month‑end/year‑end close
promptly addressing operational issues to minimize impact
and regression testing for patches
and enhancements to ensure quality and readiness
Maintain high‑quality documentation (test scripts
troubleshooting guides
knowledge‑base content) to support consistency and faster resolution
Collaborate with DBAs
and external partners
including raising and managing Oracle Support Service Requests (SRs) where required
Collaborate effectively within the support team
working constructively with peers
and technical teams to share knowledge and resolve issues efficiently
Build and maintain relationships with Finance users and process stakeholders through clear communication and a customer‑focused approach
How You'll Work.
Team & Collaboration
Collaborate with DBAs, developers, infrastructure teams, and external partners; Collaborate effectively within the support team, working constructively with peers, senior analysts, and technical teams to share knowledge and resolve issues efficiently; Build and maintain relationships with Finance users and process stakeholders
Communication Scope
Excellent communication skills; Clear communication
Full Job Description
### **Job Description** ## Overview We’re looking for an Oracle EBS Support Analyst with hands-on experience in Oracle E‑Business Suite to join our IT Corporate Applications team. We seek critical thinkers who are autonomous, investigative, communicative, and resilient, ready to embrace new challenges, and who thrive in a collaborative team setting where shared knowledge drives success. If you're analytical, proactive, curious, ready to advance your Oracle EBS expertise and be part of a collaborative global team shaping the future of our ERP landscape, we’d love to meet you. ## Your role As an EBS Support Analyst (O2C), you will: * Provide functional support for Oracle EBS R12 across the full Order to Cash cycle (Accounts Receivable, Project Billing, Project Costing, Project Management). * Manage incidents and requests in alignment with defined SLAs, ensuring accurate ticket updates, clear ownership, and visibility of progress through to resolution. * Perform incident investigations, in‑depth root‑cause analysis, and drive permanent corrective actions across O2C processes, transactions, and accounting flows. * Ensure operational stability by monitoring daily processes/configuration checks and supporting month‑end/year‑end close, promptly addressing operational issues to minimize impact. * Participate in SIT, UAT, and regression testing for patches, upgrades, and enhancements to ensure quality and readiness. * Maintain high‑quality documentation (test scripts, troubleshooting guides, ticket updates, knowledge‑base content) to support consistency and faster resolution. * Collaborate with DBAs, developers, infrastructure teams, and external partners, including raising and managing Oracle Support Service Requests (SRs) where required. * Collaborate effectively within the support team, working constructively with peers, senior analysts, and technical teams to share knowledge and resolve issues efficiently. * Build and maintain strong relationships with Finance users and
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