Eye Care Partners
Eye Care
Optician/OpticalSalesAssociate
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“Optician / Optical Sales Associate at Eye Care Partners. Skills: Total Patient Experience, retail sales, dispense and fit glasses and contacts, selling. achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists”
What You'll Achieve.
achieve a world-class Total Patient Experience that maximizes retail sales; sell to exceed their expectations
Industry & Context.
HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures, Physical activities: frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%), Employees must be able to lift, carry, push, and pull items up to 25 lbs, fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology, Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time, Occasional driving or climbing may also be necessary
What They're Looking For.
Must Have
High school diploma or general education degree (GED) required, One year in a customer interactive or equivalent combination of education and experience
Nice to Have
Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred
What You'll Do.
achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs
dispense and fit glasses and contacts
working from the prescriptions written by Optometrists and Ophthalmologists
connect the patient needs to the goods and services we offer
Determine patients' wants and needs and sell to exceed their expectations
Assist patients in selecting frames according to style and color
coordinating frames with facial and eye measurements and optical prescriptions
Operate the auto-lensometer and manual lensometer
Educate and recommend specific lenses
lens coatings and frames to suit patient needs
Accurately collect measurements such as bridge
Dispense patient orders and repair and adjust patient frames
Dispense all glasses and/or contact lens orders in E360
Ensure all job aids and policies are followed
Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
Follow all protocols to keep frame inventory accurate
General office duties and cleaning to be assigned by manager
Assist with other duties in the office as needed
How You'll Work.
Communication Scope
Communication; interpersonal; negotiation skills; speak effectively before groups of customers or employees of organization
Full Job Description
EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. Company: Grand Rapids Ophthalmology Job Title: Optician Department: Ophthalmology Supervisor Title: Clinic Manager Location: Ionia, MI - 537 W Main St., Ionia, MI, 48846 SUMMARY An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer. ESSENTIAL DUTIES AND RESPONSIBILITIES Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support Determine patients' wants and needs and sell to exceed their expectations Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions Operate the auto-lensometer and manual lensometer Educate and recommend specific lenses, lens coatings and frames to suit patient needs Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt Dispense patient orders and repair and adjust patient frames Dispense all glasses and/or contact lens orders in E360 Ensure all job aids and policies are followed Maintain frame standards with cleaning and organization of fully stocked and well-presented areas Follow all protocols to keep frame inventory accurate
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