Citi
Banking
OpsSupportSpecialist3
Neural analysis suggests this role is
optimal for Entry candidates.
“Ops Support Specialist 3 at Citi. Skills: customer service, Excel, Outlook, documentation, problem solving. The Ops Support Specialist 3 provides essential operations support, including record maintenance, account handling, and acting as a liaison between internal teams and clients. This role focuses on day-to-day operational support, ensuring alignment with Citi's infrastructure and processes, while also identifying process gaps and analyzing problems to offer solutions.”
What You'll Achieve.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. Assist in activities that help reduce organizational impact and/or loss.
Industry & Context.
root cause analysis
Disponibilidad de Tiempo y lugar de trabajo (Tecno Parque). Trabajo en sitio (Residente).
What They're Looking For.
Must Have
1 year of relevant experience, proficient computer and typing skills, ability to adapt to new technology quickly and seamlessly, consistently demonstrates clear and concise written and verbal communication skills, ability to work with others to complete assigned tasks.
Nice to Have
Experiencia en Atención a Clientes. Manejo de Excel Intermedio (comandos, cruces de datos, tablas dinámicas, extracción de información). Manejo de Outlook. Autogestión. Trabajo en sitio (Residente). Habilidades para captura de información.
What You'll Do.
The Ops Support Specialist 3 provides essential operations support
including record maintenance
and acting as a liaison between internal teams and clients. This role focuses on day-to-day operational support
ensuring alignment with Citi's infrastructure and processes
while also identifying process gaps and analyzing problems to offer solutions.
How You'll Work.
Team & Collaboration
Ability to work with others to complete assigned tasks. Trabajo en Equipo.
Communication Scope
written communication; verbal communication
Full Job Description
The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **_Responsibilities:_** * Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments * Identify process gaps requiring escalation, offering potential solutions * Assist with inventory management and workflow needs as dictated through risk priority and service level * Support a range of products and services * Analyze problems and formulate solutions through research and investigation * Navigate, test and execute moderately complex databases, spreadsheets, and systems * Ensure accurate and timely account handling * Assist in activities that help reduce organizational impact and/or loss * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **_Qualifications:_** * 1 year of relevant experience * Proficient computer and typing skills * Ability to adapt to new technology quickly and seamlessly * Consistently demonstrates clear and concise written and verbal communication skills * Ability to work with others to complete assigned task
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