Safety Goals And Objectives
OpsSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ops Supervisor at Safety Goals And Objectives. Skills: Safety goals, Customer expectations, Productivity goals. Supervise collections activities. Oversee drivers and helpers”
What You'll Achieve.
Achieve functional excellence; Achieve budget; Meet or exceed customer expectations; Meet or exceed missed pickup goals; Exceed productivity goals; Exceed productivity expectations; Achieve or exceed division's budgeted goals
Industry & Context.
Demonstrated problem-solving skills; Demonstrated analytical skills; Demonstrated critical-thinking skills; Demonstrated decision-making skills; Resolve unusual service requests; Resolve equipment breakdowns; Solve and rectify customer issues
What They're Looking For.
Must Have
1 year of lead or supervisory experience, Able to direct large staff, Process-oriented and results-oriented, Demonstrated problem-solving skills, Demonstrated analytical skills, Demonstrated critical-thinking skills, Demonstrated decision-making skills, Builds and works with teams, Creative thinker, Demonstrates ethical behavior, Leadership skills, Proven judgment of talent, Hiring and developing high performance teams
What You'll Do.
Supervise collections activities
Oversee drivers and helpers
Implement tactical initiatives
Drive functional excellence
Ensure adherence to accident prevention programs
Ensure compliance with safety standards
Ensure compliance with environmental standards
Ensure compliance with operating standards
Ensure compliance with regulatory standards
Ensure compliance with accounting standards
Ensure compliance with ethics standards
Execute and deliver safety
Execute and deliver customer experience
Execute and deliver efficiency
Support employee engagement culture
Provide leadership for safety goals
Communicate safety goals
Remove unsafe conditions from routes
Identify unsafe conditions on new route
Identify unsafe conditions for new customers
Partner with maintenance department
Ensure equipment remains in working order
Ensure equipment compliance with safety standards
Oversee safety programs
Oversee accident prevention programs
Ensure productive work environment
Implement loss control program
Maintain loss control program
Engage employees in safety participation
Instill culture of safety
Demonstrate personal commitment to safe operations
Outreach to operational employees
Provide service to customers
Meet customer expectations
Exceed customer expectations
Understand missed pickup goals
Meet missed pickup goals
Exceed missed pickup goals
Resolve unusual service requests
Resolve equipment breakdowns
Resolve schedule changes
Communicate timely to stakeholders
Interact with customers
Solve customer issues
Rectify customer issues
Improve customer experience
Serve as positive company representative
Drive customer satisfaction
Drive customer loyalty
Establish productivity goals
Ensure adherence to operating plans
Manage disposal expenses
Lead drivers to exceed productivity goals
Lead drivers to exceed productivity expectations
Maximize route density
Improve route efficiency
Execute operational plans
Achieve budgeted goals
Exceed budgeted goals
Support service delivery
Support maintenance role in fleet quality
Support operational role in fleet quality
Support maintenance role in fleet maintenance
Support operational role in fleet maintenance
Create collaborative team environment
Create communicative team environment
Drive employee engagement
Develop talent on team
Understand employee career goals
Provide coaching to employees
Prepare employees for advancement
Perform other job-related duties
How You'll Work.
Team & Collaboration
Work with Operations Manager; Work with General Manager; Partner with maintenance department; Build and develop talent; Work with teams
Full Job Description
**POSITION SUMMARY:** Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. **PRINCIPAL RESPONSIBLITIES:** Safety * Understand and provide leadership to achieve and communicate about safety goals and objectives. * Work to remove unsafe conditions or situations from drivers’ routes. * Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. * Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. * Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. * Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience * Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. * Understand missed pickup goals and meet or exceed expectati
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