Citi
OpsSupGroupManagerC14
“Ops Sup Group Manager - C14 at Citi. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Design, oversee, and evaluate operative strategies. Design strategies that generate improvements”
What You'll Achieve.
ensure the seamless delivery of operations support services; efficient processes; improve the customer experience; reduce losses to the institution; ensure productivity, inventory control, and turnaround time according to Service Level Agreements (SLAs); ensure operations run within the highest quality standards; Fraud and Regulatory Risks are minimized; customers have a positive experience
Industry & Context.
Provide judgements based on analysis of facts and a diverse range of internal and external sources in complicated, unique, and dynamic situations
What They're Looking For.
Must Have
10+ years of relevant experience, Experience in management position related to Operations function, Experience in Finance or Banking, Consistently demonstrates clear and concise written and verbal communication
Nice to Have
Master’s degree preferred
What You'll Do.
and evaluate operative strategies
Design strategies that generate improvements
Oversee all policies and procedures
Develop proposals for all initiatives
Provide judgements based on analysis of facts
Negotiate internally and communicate management report
Participate in improvement projects
Partner with senior line directors
Appropriately assess risk when business decisions are made
How You'll Work.
Team & Collaboration
cross-functional coordination; Participate in improvement projects with internal and external stakeholders; Partner with senior line directors
Communication Scope
Consistently demonstrates clear and concise written and verbal communication; communicate opportunities and progress against the proposal in a concise and timely manner to senior leadership; communicate management report to senior management; communicate conclusions and analysis back to senior management
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