Amazon Japan G. K.
E-Commerce
OpsSpecialist,APEx
“Ops Specialist, APEx at Amazon Japan G. K.. Resolve customer and business issues. Proactively monitor delivery defects”
What You'll Achieve.
Deliver results against metrics
Industry & Context.
Root cause analysis; Process improvement
What They're Looking For.
Must Have
Business level Japanese, Customer service experience, Operations experience, Flexible schedule including weekends, Manage competing priorities, Microsoft Office proficiency
Nice to Have
Paragon/AC3 case experience, Order management system experience, Fluent English
What You'll Do.
Resolve customer and business issues
Proactively monitor delivery defects
Resolve delivery defects
Provide customer service
Contact customers via phone
Communicate solutions
Use internal dashboards
Provide accurate responses
Escalate system issues
Escalate process issues
Escalate feedback trends
Challenge existing processes
Propose process improvements
Deliver results against metrics
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams
Communication Scope
Written communication; Oral communication
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