Souq. com for E-Commerce LLC
Project/Program/Product Management--Non-Tech, Program Management, Logistics
OpsSME,AmazonNow
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Ops SME, Amazon Now at Souq. com for E-Commerce LLC. Skills: Operations, Process improvement, Technology implementation. Support implementation of new processes. Coordinate implementation of improved processes”
What You'll Achieve.
Deliver world class solutions; Optimize existing technology; Reinvent existing technology; Reduce process complexity; Deliver robust processes; Reduce SLAs
Industry & Context.
Solving complex problems; Data-driven recommendations; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree or equivalent, Experience solving complex problems quantitatively, Develop actionable data-driven business recommendations, Experience working cross functionally across several teams, Experience using data and metrics to drive improvements, Experience in program or project management, Speak, write, and read fluently in English, Ability to take direction in English
Nice to Have
Experience in a multi-site environment, Experience with end-to-end project management, Experience in a fast-paced, high-tech company, Knowledge of Warehouse Management System Software, Knowledge of Warehouse control systems, 2+ years of performance metrics experience, 2+ years of process improvement experience, 2+ years of lean techniques experience, Experience driving improvement programs in operations, Experience driving improvement programs in engineering, Experience driving improvement programs in support, Experience in developing and executing an analytic vision, 1+ years of working cross functionally with tech teams, 1+ years of working cross functionally with non-tech teams
What You'll Do.
Support implementation of new processes
Coordinate implementation of improved processes
Facilitate implementation of new processes
Facilitate implementation of improved processes
Work closely with store operations
Work closely with last mile delivery teams
Work closely with local product teams
Work closely with global product teams
Act as single point of contact for tech
Provide regular updates to senior leadership
Prepare tech roadmap for HWMS improvement
Lead tech roadmap for HWMS improvement
Prepare tech roadmap for delivery service enhancement
Lead tech roadmap for delivery service enhancement
Collaborate with worldwide product teams
Collaborate with worldwide tech teams
Launch products in Quick commerce business
Document upcoming changes
Drive upcoming changes
Ensure seamless integration with existing system
Provide concise updates on system development
Provide concise updates on potential impact
Develop culture of continuous improvement
Develop culture of Kaizen
Support new store launches
Perform Quality Assurance for new stores
Perform User Acceptance Testing for new stores
Coordinate with global product teams
Coordinate with global tech teams
Work with external stakeholders
Reduce time to launch a store
Provide trainings on new systems
Provide trainings on new processes
Maintain relationship with tech teams
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Tech teams; 3P partners; DSP teams; External stakeholders
Communication Scope
Provide updates; Document changes
Process & Methodology
Program management, Project management, Roadmap planning
Full Job Description
Amazon works hard to delight customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, & fluid. Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? If so, the Amazon Now team is for you. We partner directly with product and software teams to develop the future of quick commerce. The Tech SME team acts as a catalyst for change by driving innovation at the operator level, prioritizing technology initiatives and supporting engineering design innovations. Tech SMEs strive to be experts in Amazon’s operation systems. They are accountable to delivering world class solutions through optimizing and reinventing the existing technology. The Tech SME is a functional expert on the software tools in given process areas and their application in the network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This person looks for ways to automate human decision making by influencing Technology to build and update tools that reduce process complexity to deliver robust processes. The Role: The Subject Matter Expert (SME) supports, coordinates and facilitates implementation of new & improved processes within the quick commerce operations. The SME works closely with the store operations, last mile delivery teams, and local & global product teams. They will be the single point of contact for all tech related activities related with Supply Chain (SC), Under the roof (UTR) and On the road (OTR) and will be providing regular updates to senior leadership team. Key job responsibilities -Prepare & lead the tech roadmap for improvement of hybrid warehouse management system (HWMS) for inbound and outbound processes -Prepare & lead the tech roadmap for enhancement of delivery service, working closely with the 3P partners & DSP teams
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