Bigblue
logistics
OpsExcellenceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Ops Excellence Manager at Bigblue. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Execute Operations Excellence initiatives across EU warehouse network, with a focus on implementation and follow-through. Help document, test, and deploy standard operating procedures (SOPs) to improve productivity, accuracy, and cost efficiency”
What You'll Achieve.
ensure our fulfillment engine runs faster, leaner, and more consistently while paving the way for scalable growth; improve productivity, accuracy, and cost efficiency; enable scalable and reliable operations; handle more volume at lower cost; shape the evolution of our in-house WMS; identify improvement opportunities; scale best practices across the network, ensuring consistency while adapting to local realities; Track performance & support impact measurement; understand cost drivers and operational metrics; support end-to-end operational improvements; identify and address performance issues
Industry & Context.
problem analysis; data-driven, problem-solving mindset
Hands-on approach with willingness to spend time on the warehouse floor, Ability to travel as needed to support areas of responsibility. Domestic and regional travel estimate average 50% (subject to change based on business need).
What They're Looking For.
Must Have
5-7 years of experience in operations, consulting, supply chain, industrial engineering, process improvement, or a related field, analytical skills and comfort working with data (Excel/Google Sheets SQL is a plus), Hands-on approach with willingness to spend time on the warehouse floor, Ability to travel as needed to support areas of responsibility. Domestic and regional travel estimate average 50% (subject to change based on business need)., Clear communicator, able to work effectively with both frontline operators and management, Self-motivated, detail-oriented, and eager to learn in a fast-paced operational environment, Bachelor's degree in Engineering, Operations, Supply Chain, Business, or a related field, Experience in data analysis and creating actionable insights from operational data, Ability to manage multiple priorities and adapt to changing business needs
Nice to Have
SQL is a plus, Lean, Six Sigma, or other continuous improvement skills or certifications, Knowledge of warehouse management systems or logistics operations
What You'll Do.
Execute Operations Excellence initiatives across EU warehouse network
with a focus on implementation and follow-through
and deploy standard operating procedures (SOPs) to improve productivity
Contribute to building the tools
and routines that enable scalable and reliable operations
Work closely with site teams to understand operational constraints and help translate them into practical improvements
Assist in collecting and analyzing data to identify improvement opportunities
Support cross-functional improvement projects (layout optimization
tooling implementation)
Execute small-to-medium projects with guidance: problem analysis
implementation support
Help scale best practices across the network
ensuring consistency while adapting to local realities
Prepare clear project updates
and recommendations for Operations Excellence leadership
Participate in project planning sessions and contribute ideas for process enhancements
Help build and maintain operational dashboards (productivity
Monitor KPIs and flag deviations
or improvement opportunities to your manager
Support the measurement and documentation of improvement initiatives
Participate in post-implementation reviews and continuous improvement discussions
Assist in creating reports and presentations on operational performance
Work with Technology teams to help communicate operational challenges and test system improvements
Collaborate with Finance and Data Analysts to understand cost drivers and operational metrics
Coordinate with Fulfillment
and Customer Service teams to support end-to-end operational improvements
Build relationships with site operators and team leads to gather feedback and insights
Support a data-driven
problem-solving mindset within operations
Help empower site teams to identify and address performance issues
Actively contribute ideas and learn from operational challenges
Participate in knowledge-sharing sessions and training initiatives
How You'll Work.
Team & Collaboration
partnering closely with our Product & Tech teams; working cross-functionally with Operations, Product, Finance, and Data teams; Work closely with site teams; Support cross-functional improvement projects; Work with Technology teams; Collaborate with Finance and Data Analysts; Coordinate with Fulfillment, Transportation, and Customer Service teams; Build relationships with site operators and team leads; Help empower site teams
Communication Scope
Clear communicator, able to work effectively with both frontline operators and management
Process & Methodology
Execute Operations Excellence initiatives, Execute small-to-medium projects with guidance: problem analysis, data collection, solution testing, implementation support, and tracking, Support cross-functional improvement projects (layout optimization, process redesign, digitalization, tooling implementation), Help scale best practices across the network, Prepare clear project updates, analyses, and recommendations, Participate in project planning sessions
Full Job Description
## Description E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. The role At Bigblue, warehouse operations are the heartbeat of our promise to merchants. As an Ops Excellence Manager, your mission is to ensure our fulfillment engine runs faster, leaner, and more consistently while paving the way for scalable growth. You will drive continuous improvement initiatives, help standardize best practices across our partner warehouses, and contribute to key mid-term projects that enable us to handle more volume at lower cost, all while partnering closely with our Product & Tech teams to shape the evolution of our in-house WMS. This is a hands-on, high-impact role, reporting to the Head of Ops Excellence, and working cross-functionally with Operations, Product, Finance, and Data teams. What you'll do 🚀 Support operational improvements - Execute Operations Excellence initiatives across EU warehouse network, with a strong focus on implementation and follow-through - Help document, test, and deploy standard operating procedures (SOPs) to improve pro
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