OperationsTerritoryManager

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds! Do you want to know why Rappi? **⭐️ WE SEE OPPORTUNITIES** where others see problems **⭐️ WE SEE CLOSE** where others see distance **⭐️ WE SEE ADRENALINE** where others see pressure. Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience. **Did you like what you have read so far?** Find out how you will deliver magic together with us through your Rappi mission** 🧡** ****Check out how it will impact our ecosystem:**** The Operations Lead is a critical senior role responsible for keeping Rappi Argentina's operations running at their best — and building the systems that make sure they stay that way. This person combines a firefighter's instincts with a strategist's mindset: able to diagnose and resolve live operational issues while designing scalable processes that prevent them from recurring. Operating across all verticals in Argentina, the Operations Lead bridges the gap between day-to-day execution and long-term strategic planning, partnering closely with local teams, regional stakeholders, and global functions ****As part of Rappi, you will be responsible for:**** ## ****Main Responsibilities**** * Monitor key operational metrics across all verticals in Argentina, identifying deviations early and driving fast, structured responses. * Lead root cause analyses for operational incidents — from diagnosis to solution design to execution — ensuring issues don't repeat. * Design and implement scalable operational processes that improve reliability, efficiency, and experience for all stakeholders (users, riders, and partners). * Own strategic planning for operations in Argentina: set priorities, define roadmaps, and align teams around shared goals. * Manage, develop, and support a tea