OperationsTechnician

Position Overview: This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope. Position Overview: The Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency. Essential Responsibilities: Ensure compliance with company policies and regulatory requirements. Maintain accurate and detailed records of all account documentation. Communicate effectively with advisors to resolve any discrepancies or issues. Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date. Ability to work all shifts in a 7x24x365 environment including rotating on call coverage Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality Ability to work in a fast-paced operational environment. Ability to work independently with minimal supervision. Ability to manage multiple tasks on time, i