Verra Mobility
OperationsTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Technician at Verra Mobility. Ensure compliance with company policies and regulatory requirements.. Maintain accurate and detailed records of all account documentation.”
What You'll Achieve.
Ensure enforcement sites are up, operating, and working for our government clients.; Provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope.; Dedicated to keeping our clients roadside network devices online and operating at peak efficiency.; Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’ s.
Industry & Context.
fast-paced operational environment; work independently with minimal supervision; manage multiple tasks on time; troubleshooting
Ability to work all shifts in a 7x24x365 environment including rotating on call coverage
What They're Looking For.
Must Have
Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field and/or two (2) years’ experience in Operations, Remote Troubleshooting OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved., Demonstrated knowledge of computing and data troubleshooting, Demonstrated knowledge of network and remote system troubleshooting, Demonstrated knowledge of data management and information technologies, Experience in accurately and reliably interpreting data for determining appropriate action., Experience in managing multiple priorities., Successful completion of the Nlets fingerprinting background assessment.
Nice to Have
Agile Scrum Certification which could be Scrum Master, Product Owner or Scrum Fundamentals, experience in Scripting or Programming Languages such as PowerShell, Visual Basic, or Python., Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook.
What You'll Do.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams
and technicians in daily activities for remote technical support verifications
and verification and tracking of remote equipment.
Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date.
Review of existing Red-Light Camera locations
including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality
Ability to manage multiple tasks on time
including ticket administration
and follow up activities.
Ability to learn in an 'on-the-job' training environment.
Participates in planning
Performs other duties and/or special projects as assigned.
Adhere to customer-specific procedures and Service Level Agreements (SLA) as well as team KPI’ s.
Provide expert work order management through driving
following up and closure of assigned trouble tickets.
How You'll Work.
Team & Collaboration
Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment.; Participates in planning, daily stand-ups, backlogs sessions.
Communication Scope
Communicate effectively with advisors to resolve any discrepancies or issues.
Full Job Description
Position Overview: This role is a part of the Verra Command Center team or VCC, which is responsible for remote technical support and oversight of roadside monitoring and enforcement implementations across the United States and parts of Canada. VCC is a 24-hour 7 day a week operation that works to ensure enforcement sites are up, operating, and working for our government clients. We work to provide fast and reliable troubleshooting and monitoring for all devices that fall into our scope. The Operations Technician is responsible for work in our Regional Operations team in the VCC. This position will work to support our operations across the United States as well as parts of Canada. The Ops Technician is responsible for remote troubleshooting, site and roadside monitoring and general uptime for devices managed by the VCC. In this role you will be dedicated to keeping our clients roadside network devices online and operating at peak efficiency. Essential Responsibilities: Ensure compliance with company policies and regulatory requirements. Maintain accurate and detailed records of all account documentation. Communicate effectively with advisors to resolve any discrepancies or issues. Coordinate with the VCC Support teams, including Manager, Supervisors, and technicians in daily activities for remote technical support verifications, downtime reporting, and verification and tracking of remote equipment. Maintain VCCs documentation and databases with meticulous dedication to ensure our records are accurate and up to date. Ability to work all shifts in a 7x24x365 environment including rotating on call coverage Review of existing Red-Light Camera locations, including still images and video (pre and post process) to ensure the equipment is working properly and captured images are of the highest quality Ability to work in a fast-paced operational environment. Ability to work independently with minimal supervision. Ability to manage multiple tasks on time, including ticket adm
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