OperationsTechnician

McMaster-Carr is an eCommerce company seeking capable, curious people in all areas of our business. As a member of the Technology Team, Operations Technicians help maintain the security, reliability, and day-to-day usability of our computing environment. Successful technicians are thoughtful troubleshooters who enjoy understanding why systems work the way they do, not just how to fix them. They communicate clearly, respond promptly to user needs, and look for opportunities to improve processes, tools, and documentation over time. About the Job This is an Aurora, Ohio based role that provides opportunities to develop competencies in a variety of technologies, advance within the company, and build a fulfilling career. We offer competitive base salaries, company profit-sharing, and a consistent 40-hour work schedule Monday through Friday. Who You Are Independent Problem-Solver: Resolve common technical issues end-to-end and escalate complex or systemic problems with clear context. Curious perform corrective and preventative maintenance. Support users across physical PCs and virtual desktop environments (VDI), including hardware, OS, application, and peripheral issues. Image, configure, and replace PCs and other endpoint devices as needed. Resolve common issues with internal applications or clearly scope problems and escalate with actionable detail to support teams. Work with systems and security teams to identify and remediate endpoint security vulnerabilities. Identify recurring technical issues and help implement reliable, long-term solutions. Create and maintain basic documentation and runbooks for standard procedures and repeat issues. Technologies Experience with some of the following is helpful, but not all are required: Windows 11 Active Directory Group Policy Multi-factor authentication (RSA, Azure, etc.) VMware (including VMs and basic VDI concepts) Windows Server 2016/2022/2025 Microsoft Office 365 Exchange (on-prem or hybrid) Adobe Acrobat DC / Creative Clou