OperationsSupportSpecialist

## Accountabilities Support the efficiency of P&C operations by maintaining and improving workflows, standard procedures, and operational best practices. Conduct regular audits of processes and systems, identifying gaps, documenting findings, and implementing improvements where needed. Create, analyze, and distribute operational reports to provide insights into performance, accuracy, and data consistency. Serve as a subject matter expert on systems, tools, and operational procedures, providing guidance to internal teams and stakeholders. Maintain accurate and reliable data across platforms such as agency management and operational systems, including data entry and clean-up. Support and coordinate operational projects, including process improvements, consolidations, and business process outsourcing (BPO) activities. Monitor compliance with internal standards and industry requirements, ensuring data integrity and process adherence. Collaborate with leadership, vendors, and cross-functional teams to resolve operational issues and improve service delivery. Identify training needs and partner with learning teams to develop and deliver operational training solutions. Requirements: 3–5 years of experience in property & casualty (P&C) insurance operations or a related agency operations environment. Strong understanding of insurance workflows, operational processes, and agency systems (e.g., Applied Epic or similar platforms). Experience with data analysis, reporting, and performance tracking using tools such as Excel and other reporting systems. Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and relationship-building skills, with the ability to collaborate across teams and stakeholders. Proactive, solution-oriented mindset with strong attention to detail and a continuous improvement approach. Ability to work independently while also contributing effectively in a team-ori