QAD, Inc.
manufacturing
OperationsSupportSpecialist
“Operations Support Specialist at QAD, Inc.. Skills: forecasting, billing, operational activities, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Support sales-to-operations forecasting and project execution activities in Certinia.. Assist with billing inquiries and escalations, ensuring timely follow-up and resolution.”
Industry & Context.
Analytical and problem-solving skills; Ability to manage multiple priorities
What They're Looking For.
Must Have
Experience supporting forecasting, billing, or operational processes., attention to detail and organizational skills., Analytical and problem-solving skills with the ability to manage multiple priorities., written and verbal communication skills., Ability to work independently in a fast-paced, high-growth environment., Proficient in MS Office Suite (Excel, Word, Outlook, PowerPoint).
Nice to Have
Familiarity with Certinia or similar ERP/CRM platforms preferred., Basic understanding of accounting and revenue recognition processes preferred., Experience working within ERP or CRM systems preferred.
What You'll Do.
Support sales-to-operations forecasting and project execution activities in Certinia.
Assist with billing inquiries and escalations
ensuring timely follow-up and resolution.
Support month-end reporting and project closure processes.
Coordinate customer recognition programs in partnership with vendors and Implementation teams.
Identify opportunities for process improvements in billing
and operational workflows.
Maintain reporting tools and dashboards to track forecasting accuracy and operational performance.
Provide administrative and operational support for operational efficiency initiatives.
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Finance, Sales, Implementation, and Operations teams to support project execution.; Coordinate customer recognition programs in partnership with vendors and Implementation teams.
Communication Scope
written and verbal communication skills
Process & Methodology
project execution, project closure processes
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