Three UK
Telecommunications
OperationsSupportSeniorSpecialist
“Operations Support Senior Specialist at Three UK. Skills: Operations support, Performance analysis, Process improvement. Monitor daily operational performance. Ensure KPIs, SLAs, and quality standards are met”
What You'll Achieve.
Consistently meet KPIs; Consistently meet SLAs; Consistently meet quality standards
Industry & Context.
Identify trends; Set actions for improvement; Interpret data; Turn insight into action
Background checks, Criminal checks, Financial checks
What They're Looking For.
Must Have
5+ years experience, 5+ years experience in operations support
Nice to Have
Experience with AI
What You'll Do.
Monitor daily operational performance
and quality standards are met
Analyse performance trends
Identify risks and opportunities
Turn analysis into actionable improvements
Achieve commercial targets
Manage partners effectively
Improve customer experience
Improve commercial outcomes
Support delivery of operational initiatives
Support process changes
Support continuous improvement activity
Provide clear reporting
Provide concise insights
Act as point of support
Remove blockers for frontline teams
Ensure smooth day to day delivery
Champion best practice
Contribute to positive culture
Contribute to high performance culture
Support onboarding activity
Support training activity
Support communication activity
How You'll Work.
Team & Collaboration
Work with operations; Collaborate with leaders; Work with frontline teams
Communication Scope
Clear reporting; Concise insights
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