OperationsSupportAnalyst

Ensure First Student is the industry leader in leveraging technology to create operational efficiencies while providing best in class customer offerings. The Analyst Operations Support performs day-to- day efforts toward wage and hour compliance at all First Student Locations **Major Responsibilities** * Enforce locations’ adherence to operational standards while delivering planned direct labor efficiencies * Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems, ensuring locations apply the rules, regulations, and proper system utilization * Prepare, analyze, present and maintain location Category data for performance reporting purposes * Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses * Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success * Work closely with Director Operations Support as a main resource and SME in current location and area performance * Be prepared and available to assist in other First Student projects as needed, recent initiatives that have been supported include PC refresh, the Active Directory Project and the Employee Portal. * Engage other Operations Support team to provide locations with excellent service in data importing, training, and supporting customer facing tools **Minimum Education or Certifications Required** * Bachelor’s degree (or equivalent) preferred **Minimum Experience or Skills Required** * 2-4 years related experience * Project management skill sets preferred. * Ability to partner with operations with strong focus on client service. * Very strong analytical skill set required with proven ability to break complex problems into simple components for effective communication. * Experience in leadership role demonstrating ability to influence, coach and inspire individu