FedEx Express UK Transportation Limited
Transportation
OperationsSupportAgent
“Operations Support Agent at FedEx Express UK Transportation Limited. Ensuring that customers' urgent packages get to the right place, on time. Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries”
What You'll Achieve.
Ensuring that customers' urgent packages get to the right place, on time
Industry & Context.
Checking and investigating failed shipments deliveries or collections
What They're Looking For.
Must Have
Good communication and social skills, Ability to work in a fast-paced environment with strict timelines, Ability to manage own time effectively with attention to detail
What You'll Do.
Ensuring that customers' urgent packages get to the right place
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipments deliveries or collections when prioritising and reallocating any failed deliveries for the next day delivery
Entering data into our in-house tracking system
Adhering to FedEx processes
procedures and controls
and regulatory requirements
How You'll Work.
Team & Collaboration
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Communication Scope
Good communication and social skills
Applying for this Operations Support Agent role?
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