OperationsSupportAdministrator

**Operations Support Administrator – Lower Hutt** **** **About Wormald** Wormald is New Zealand’s leading fire protection specialist, trusted to deliver end to end solutions that protect people, property, and business continuity. With a strong national footprint and decades of industry expertise, we are committed to the highest standards of safety, compliance, and customer service across everything we do. **The opportunity** We are looking for a proactive and organised **Operations Support Administrator** to join our team in **Lower Hutt**. This is a pivotal role that supports our operations team and technicians, ensuring our customers receive timely, efficient, and high quality service. **What we offer** * Competitive salary package with a range of staff benefits * Supportive, inclusive team culture * Ongoing training and development to support career growth and upskilling **What you’ll be doing** * Managing planned and unplanned technician scheduling and dispatch * Coordinating customer service requests from initiation through to completion * Supporting BWOF compliance requirements * Managing parts administration, billing, and assisting with collections **How you’ll succeed** * Building and maintaining strong relationships with internal teams and external customers * Identifying opportunities to improve business processes, service delivery, and professionalism * Contributing to business profitability by providing accurate, timely, and insightful operational information **What we’re looking for** * Proven ability to work independently with strong organisation and attention to detail * Excellent interpersonal and communication skills * An associate degree is preferred, along with industry experience in service operations and/or service scheduling **Important information** * You must have the current right to work in New Zealand to be considered * Pre employment checks will apply, including reference checks, medical assessment, criminal record check, and drug & alcoh