Ryder
OperationsSupervisorFleetServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Supervisor Fleet Services at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Fleet Services, Maintenance Operations, Parts Inventory management, SAM system. assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. supervisory duties of employees on a shift”
What You'll Achieve.
ensure business objectives and labor requirements are met; ensuring the customers' needs are being met; balancing financial, operating, quality, safety and asset targets against the requirements of the business; management of the location performance against metrics to meet and/or exceed assigned objectives; ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction; cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives; successful execution of Maintenance Initiatives to attain or exceed specified financial targets; customer bill back process to include identification, review and approval of bill back opportunities; ensuring proper documentation and explanation/ reporting of re·billable activity; data integrity in the Shop Management Online system
Industry & Context.
Triage of unscheduled customer drive-ins; breakdown root cause analysis; implement corrective actions locally; proper root cause diagnosis by technicians
DOT Regulated
What They're Looking For.
Must Have
H. S. diploma/GED required, Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required, Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required, Maintenance and Technical experience in a shop environment required, Experience working in a heavy-duty truck repair shop or automotive repair shop is required!
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Supervisory experience preferred, Experience with a Shop Management System preferred, Microsoft Office intermediate preferred, vehicle diagnostics/repair knowledge (preferred)
What You'll Do.
assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location
supervisory duties of employees on a shift
accomplish results and ensure business objectives and labor requirements are met
ensuring the customers' needs are being met while balancing financial
safety and asset targets against the requirements of the business
management of the location performance against metrics to meet and/or exceed assigned objectives
cross functionally trained in order to be able to back up others within the shop
adhering to all Ryder Maintenance Operations policies and procedures
How You'll Work.
Team & Collaboration
cross-functional coordination; cross functionally trained in order to be able to back up others within the shop; Work with Service Manager to ensure all technicians are properly trained and qualified; communicate issues to Technical Assistance Center
Communication Scope
Ability to professionally represent Ryder and competently interact with customer management; communicating with customers; customer communication protocol; customer visits
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : _BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE_ At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933! **Position Summary** The “**Ops Supervisor** ” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “ _Shift Supervisor_ ”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may be a developmental position to prepare incumbents for the Ops Manager role because _**we allow you to carve out your own career path and promote from within**_ , based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer
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