Ryder
OperationsSupervisorFleetServices
“Operations Supervisor Fleet Services at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management. Assists the Ops Manager/Sr. Ops Manager with operations and personnel. Accomplish results and ensure business objectives and labor requirements are met”
What You'll Achieve.
accomplish results; ensure business objectives and labor requirements are met; ensure the customers' needs are being met; balancing financial, operating, quality, safety and asset targets; management of the location performance against metrics to meet and/or exceed assigned objectives; meeting and/or exceed assigned objectives; sustaining 65 standards in all relevant shop areas of responsibility; ensure all vehicles have required specifications in SAM; ensure all technicians are properly trained and qualified; TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends; ensure implementation of Quality Assurance Audit Corrective Action plans; meet and/or exceed local, state, federal, as well as customer requirements; Ensure Employee compliance with Safety and EPA regulations and requirements; ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives; meet financial objectives; attain or exceed specified financial targets
Industry & Context.
issue resolutions; breakdown root cause analysis; implement corrective actions locally
What They're Looking For.
Must Have
H. S. diploma/GED required, 1-3 years or more experience in a maintenance operations environment required, Maintenance and Technical experience in a shop environment required, Experience working in a heavy-duty truck repair shop or automotive repair shop is required
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Supervisory experience preferred, Experience with a Shop Management System preferred, Microsoft Office intermediate preferred, vehicle diagnostics/repair knowledge
What You'll Do.
Assists the Ops Manager/Sr. Ops Manager with operations and personnel
Accomplish results and ensure business objectives and labor requirements are met
Ensures customers' needs are met balancing financial
safety and asset targets
Manages location performance against metrics
Cross functionally trained to back up others within the shop
Responsible for work analysis
planning and scheduling
Responsible for scheduling and assigning work to technicians
Responsible for productivity tracking and optimization
Responsible for RO review and approval
Responsible for Triage of unscheduled customer drive-ins
Responsible for conducting yard checks
training and development of all personnel
Responsible for Performance Management of all assigned personnel
Responsible for customer relationship management
Responsible for customer communication protocol
Directs reports in maintaining appearance and maintenance of assigned location
Evaluates needs and makes recommendation for shop tooling and equipment
Assist in management and oversight of vehicle specifications
Responsible for Parts Inventory management
Responsible for Quality Inspections of PM & repairs
Perform breakdown root cause analysis
Ensure Cleanliness and quality of repair for all maintained vehicles
Accountable for maintenance of all relevant documentation
Ensure Employee compliance with Safety and EPA regulations
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives
Responsible for cost control measures related to maintenance operations budget
Responsible for successful execution of Maintenance Initiatives
Responsible for Payroll
Purchase Order approval
and invoice reconciliation
Responsible for the customer bill back process
Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
Ensure data integrity in the Shop Management Online system
Performs other duties as assigned
How You'll Work.
Team & Collaboration
cross-functional coordination; cross functionally trained in order to be able to back up others within the shop; Work with Service Manager to ensure all technicians are properly trained and qualified
Communication Scope
communicating with customers; customer communication protocol; customer visits
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