SuperStaff
Outsourcing/Offshoring
OperationsSupervisor(Client-Facing|FacilitiesServices)
Neural analysis suggests this role is
optimal for Manager candidates.
“Operations Supervisor (Client-Facing | Facilities Services) at SuperStaff. Skills: Client management, Service delivery, Team leadership, Vendor management. Manage Account Managers. Coach Account Managers”
What You'll Achieve.
15% margin goal
Industry & Context.
Practical solutions
On-call rotation, After-hours support
What They're Looking For.
Must Have
Excellent English communication, Leadership and people management skills, Experience working with vendors, Computer literacy, Comfortable leading Microsoft Teams client meetings, Manage multiple accounts, Sales or upselling experience
Nice to Have
Facility Management experience, Repair & Maintenance experience, Account Management background, Client Success background, Service delivery background, Supervising account managers, Mentoring account managers, Service/work order management systems, Client relationship growth, Upselling, Virtual client-facing roles
What You'll Do.
Manage Account Managers
Coach Account Managers
Develop Account Managers
Conduct performance reviews
Conduct feedback sessions
Oversee client onboarding
Oversee system training
Ensure professionalism
Ensure communication standards
Oversee service delivery
Act as escalation point
Ensure timely resolution
Lead client check-ins
Identify improvement opportunities
Collaborate with Sales
Collaborate with Accounting
Strengthen client relationships
Identify upsell opportunities
Support work order execution
Support account management
Manage vendor performance
Manage vendor expectations
Manage vendor coordination
Participate in on-call
Ensure quality assurance
Ensure service provider compliance
Support vendor onboarding
Support vendor vetting
Support vendor development
Lead improvement projects
Support growth projects
Improve service standards
Address operational issues
Monitor SLA compliance
Conduct team meetings
Prepare performance reports
Support profitability targets
Maintain system oversight
Participate in UAT testing
Provide performance updates
Provide client updates
Provide financial updates
Support strategic planning
Support process improvement
Identify service gaps
Recommend business growth
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Client meetings; Virtual client meetings; Executive collaboration
Communication Scope
English communication; Client communication
Full Job Description
### Description The Facility Services Operations Supervisor leads and mentors a team of Account Managers supporting multiple clients, ensuring high-quality delivery of repair and maintenance services. The role is highly client-facing, focused on relationship management, operational excellence, and service growth across accounts. You will act as an escalation point for client concerns, oversee service delivery and vendor performance, support account growth opportunities, and represent the company in virtual client meetings. This role also collaborates closely with Sales, Accounting, Operations, and Executive Leadership to ensure strong service execution and financial performance. ### **Key Responsibilities** ### **Team Leadership & Development** * Manage, coach, and develop Account Managers to ensure performance and client satisfaction * Conduct training, performance reviews, and regular feedback sessions * Oversee onboarding of new clients and system training (ServiceSync WOM) * Support recruitment and interviews for the team * Ensure professionalism and strong client communication standards across the team ### **Client Management & Service Delivery** * Oversee repair and maintenance service delivery for multiple clients * Act as escalation point for client issues and ensure timely resolution * Lead monthly client meetings and ongoing client check-ins * Review feedback and identify service improvement opportunities * Collaborate with Sales (solutions, pricing) and Accounting (billing accuracy, escalations) * Strengthen client relationships and identify upsell/growth opportunities * Represent the company in Microsoft Teams and other client meetings ### **Account & Operational Support** * Support execution of work orders and account management needs * Manage vendor performance, expectations, and coordination * Participate in after-hours on-call rotation * Ensure quality assurance and service provider compliance * Support onboarding, vetting, and development of vendor
Applying for this Operations Supervisor (Client-Facing | Facilities Services) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about SuperStaff?
Real rants from real employees. Read before you apply.