Zūm
Seattle, WA
OperationsSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Supervisor at Zūm. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Oversee employee performance. Oversee employee attendance”
What You'll Achieve.
Deliver on Key Performance Indicators
Industry & Context.
Decision making; Problem-solving
What They're Looking For.
Must Have
2 years transportation experience, 2 years operations experience, 2 years leadership experience, Microsoft office experience, Google Suite experience, Ability to lead others, Ability to work in high pressure environment, Written communication skills, Verbal communication skills, Interpersonal skills, Decision making ability, Problem-solving ability, Knowledge of state regulations, Knowledge of federal regulations
Nice to Have
Some advanced education, Experience in union environment
What You'll Do.
Oversee employee performance
Oversee employee attendance
Promote commitment to customer experience
Ensure fleet readiness
Spearhead safety culture
Deliver on Key Performance Indicators
Assist drivers with routing issues
Assist drivers with safety
Assist drivers with daily needs
Provide daily work direction
Provide feedback to drivers
Conduct performance coaching
Issue corrective action to drivers
Perform ride-alongs with drivers
Assist with on route issues
Assist with pickup/dropoff concerns
Audit Netradyne cameras
Report malfunctioning cameras
Update necessary reports
Update tracking forms
Manage employee relations under CBA
Monitor routing efficiency
Escalate potential issues with routes
Assist drivers with scheduling
Assist drivers with work assignments
Assist drivers with tablet issues
Assist drivers with payroll needs
Monitor driver attendance
Update driver attendance
Notify employees of attendance issues
Track driver attendance
Schedule disciplinary meetings
Coordinate tablet inventory
Track missing tablets
Track tablets needing repair
Manage tablet disbursement
Investigate incidents involving drivers
Investigate incidents involving students
Investigate incidents involving staff
Investigate incidents involving community
Prepare incident reports
Attain driver statements
Verify daily fleet needs
Verify buses available for routes
Verify spare bus availability
Verify preventative maintenance needs
Complete inventory of required tools
Complete inventory of required items
How You'll Work.
Team & Collaboration
Collaborate with Shop Manager; Work with Safety Manager; Work with management; Work with leadership; Work with Operations team
Communication Scope
Written communication; Verbal communication; Interpersonal skills
Full Job Description
## Description About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank. ## Responsibilities The Operations Supervisor is responsible for the drivers, including oversight of; employee performance, attendance, policy enforcement and compliance Demonstrates and promotes a 100% commitment to providing the best possible experience for staff, drivers and our customers Collaborates with the Shop Manager to ensure fleet readiness Works in conjunction with the Safety Manager to spearhead a strong safety first culture for all employees Works with management to deliver on Key Performance Indicators ## Essential Functions Engages with drivers during morning, midday, and afternoons to assist with routing issues, safety, and any other daily need Provide daily work direction, feedback, conduct performance coaching and issue corrective action to drivers as appropriate Perform ride-alongs with drivers to assist with on route issues, pickup/dropoff concerns, and overall driver experience Weekly/monthly audit of Netradyne cameras, including main 4-way camera functionality and gatekeeper camera functionality. Provide GM with timely reports of any malfunctioning cameras that include the bus and camera numbers Update neces
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