ShipMonk
OperationsSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Supervisor at ShipMonk. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, team leadership, inventory management, warehouse operations. lead, manage and develop a team of 25 to 30 ShipMonk Associates. Communicate policies to Associates and act as the primary information source for the team”
What You'll Achieve.
focus on the productivity, process, and quality of warehouse operations through warehouse KPIs; driving results
Industry & Context.
Ability to dive deep into data and provide thought-provoking, workable business solutions
Available to work on weekends, holidays, and overtime as needed, Must be able to stand for most of the day, Ability to lift up to 50lbs.
What They're Looking For.
Must Have
Minimum 2 years of experience in a supervisory role, Working knowledge of inventory management software, Excellent organization, planning skills, and attention to detail, Outstanding communication and interpersonal abilities, Proven track record of taking ownership, driving results, and managing change, Ability to dive deep into data and provide thought-provoking, workable business solutions, Ability to work in a fast-paced environment, Must be able to stand for most of the day, Ability to lift up to 50lbs.
Nice to Have
Associates or Bachelor's degree in Operations, Supply Chain, Management, Engineering or related field and/or Honorable Discharge from The United States Military as an NCO or higher rank
What You'll Do.
manage and develop a team of 25 to 30 ShipMonk Associates
Communicate policies to Associates and act as the primary information source for the team
and taking corrective action when needed
Use software to keep records
and manage the inventory flow
focus on the productivity
and quality of warehouse operations through warehouse KPIs
Report to upper management on stock levels
Constantly work to improve processes
Optimize employee workflow (e. g. submit requests for the appropriate supplies) in order to maximize productivity
ensure that facility equipment is properly maintained and safe
Communicate with the warehouse manager to make critical decisions
Train new warehouse associates
overseeing warehouse sanitation in your assigned department
identify when sanitation fails and the appropriate actions that are needed to correct
How You'll Work.
Team & Collaboration
Communicate policies to Associates and act as the primary information source for the team; Communicate with the warehouse manager to make critical decisions
Communication Scope
outstanding communication and interpersonal abilities
Process & Methodology
planning skills
Full Job Description
About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our pe
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