Ryder
OperationsSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Operations Supervisor at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. manage the operations and personnel for a shift of a particular location. accomplish results and ensure business objectives and labor requirements are met”
Industry & Context.
Triage of unscheduled customer drive-ins; issue resolutions; breakdown root cause analysis; proper root cause diagnosis by technicians
2nd Shift - 2:30pm- 12am
What They're Looking For.
Must Have
H. S. diploma/GED required, 1-3 years or more experience in a maintenance operations environment required, Maintenance and Technical experience in a shop environment required
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Supervisory experience preferred, Experience with a Shop Management System preferred, Microsoft Office intermediate preferred, vehicle diagnostics/repair knowledge (preferred)
What You'll Do.
manage the operations and personnel for a shift of a particular location
accomplish results and ensure business objectives and labor requirements are met
ensuring the customers' needs are being met while balancing financial
safety and asset targets against the requirements of the business
management of the location performance against metrics to meet and/or exceed assigned objectives
back up others within the shop
training and development of all personnel assigned
Responsible for Performance Management of all assigned personnel
Responsible for customer relationship management to include issue resolutions
customer satisfaction and retention
as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up
breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care Plan
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location
including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management
policies and procedures
Responsible for Quality Inspections of PM & repairs
as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis
implement corrective actions locally
communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified
and TOPS plan is prioritized based upon Breakdown
Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local
as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirements
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality
safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll
Purchase Order approval
and invoice reconciliation
and fuel reconciliation
Responsible for the customer bill back process to include identification
review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
Ensure data integrity in the Shop Management Online system
Performs other duties as assigned
How You'll Work.
Team & Collaboration
cross-functional coordination; cross functionally trained in order to be able to back up others within the shop; communicate issues to Technical Assistance Center; Work with Service Manager to ensure all technicians are properly trained and qualified
Communication Scope
Ability to professionally represent Ryder and competently interact with customer management; customer communication protocol
Process & Methodology
planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, TOPS plan is prioritized
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : **This will be a 2nd Shift -**_2:30pm- 12am_ **Summary** The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. **Essential Functions** * Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval Ensures all warranty policies and procedures are executed Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate Responsible for conducting yard checks to ensure proper work scheduling and prioritization * Labor Management Provides management, training and development of all personn
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