Republic Services
Hauling
OperationsSupervisor
Neural analysis suggests this role is
optimal for Entry candidates.
“Operations Supervisor at Republic Services. Skills: Safety, Customer Experience, Efficiency, Employee Engagement. supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. overseeing drivers and helpers”
What You'll Achieve.
drive functional excellence; budget achievement; compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards; meet or exceed expectations related to missed pickup goals; achieve or exceed the division’s budgeted goals
Industry & Context.
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills
Able to direct large staff
What They're Looking For.
Must Have
1 year of lead or supervisory experience
What You'll Do.
supervising the collections activities in one or more lines of business (commercial
roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area
overseeing drivers and helpers
implementing tactical initiatives to drive functional excellence and budget achievement
ensuring adherence to all accident prevention programs
leading operations to ensure compliance with all safety
execution and delivery of Safety
supporting a culture of employee engagement
removing unsafe conditions or situations from drivers’ routes
identifying and eliminating any unsafe conditions on new route or for new customers
ensuring all equipment remains in working order and in compliance with safety standards
overseeing effective safety and accident prevention programs
implementing and maintaining an effective loss control and safety program
engaging assigned employees in active participation to instill a culture of safety
providing service to all customers that meets or exceeds customer expectations
meeting or exceeding expectations related to missed pickup goals
resolving unusual service requests
equipment breakdowns and schedule changes with timely communications to all stakeholders
interacting with customers to solve and rectify any issues and improve the overall customer experience
serving as a positive representative of the Company to drive customer satisfaction and loyalty
establishing productivity goals
managing labor hours and disposal expenses per established and agreed plans
leading drivers to exceed productivity goals and expectations for all routes
and improving routes to maximize density and improve efficiency
reducing route hours to the extent possible with techniques such as service conversions and container upsizing
executing other operational plans to help achieve or exceed the division’s budgeted goals
supporting service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance
creating a collaborative
communicative team environment and driving employee engagement
building and developing talent on the team
understanding employees’ career goals and providing coaching to get employees ready for advancement
performing other job-related duties as needed or assigned
How You'll Work.
Team & Collaboration
works with the Operations Manager and General Manager to implement tactical initiatives; partner with the maintenance department; work with the sales team; builds and works with teams; create a collaborative, communicative team environment
Communication Scope
communicate about safety goals and objectives; timely communications to all stakeholders
Full Job Description
**POSITION SUMMARY:** Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. **PRINCIPAL RESPONSIBLITIES:** Safety * Understand and provide leadership to achieve and communicate about safety goals and objectives. * Work to remove unsafe conditions or situations from drivers’ routes. * Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. * Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. * Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. * Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience * Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. * Understand missed pickup goals and meet or exceed expectati
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