Republic Services
environmental services
OperationsSupervisor
Neural analysis suggests this role is
optimal for Entry candidates.
“Operations Supervisor at Republic Services. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Safety, Customer Experience, Efficiency, Employee Engagement, Leadership. Supervising the collections activities in one or more lines of business. Overseeing drivers and helpers”
What You'll Achieve.
Drive functional excellence; Budget achievement; Compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards; Execution and delivery of Safety, Customer Experience, and Efficiency; Meet or exceed expectations related to missed pickup goals; Achieve or exceed the division’s budgeted goals
Industry & Context.
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills; Resolve unusual service requests, equipment breakdowns and schedule changes; Interact with customers to solve and rectify any issues
What They're Looking For.
Must Have
1 year of lead or supervisory experience, Able to direct large staff, Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a commitment to organizational success and marshaling resources to accomplish goals and objectives, Demonstrated problem-solving, analytical, critical-thinking and decision-making skills, Is builds and works with teams, Creative thinker who challenges conventional solutions, Demonstrates and promotes ethical behavior, Has leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
What You'll Do.
Supervising the collections activities in one or more lines of business
Overseeing drivers and helpers
Working with the Operations Manager and General Manager to implement tactical initiatives
Ensuring adherence to all accident prevention programs
Leading operations to ensure compliance with all safety
Execution and delivery of Safety
Supporting a culture of employee engagement
Understand and provide leadership to achieve and communicate about safety goals and objectives
Work to remove unsafe conditions or situations from drivers’ routes
Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers
Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards
Oversee effective safety and accident prevention programs
Engage assigned employees in active participation to instill a culture of safety
Provide service to all customers that meets or exceeds customer expectations
Understand missed pickup goals and meet or exceed expectations
Resolve unusual service requests
equipment breakdowns and schedule changes with timely communications to all stakeholders
Interact with customers to solve and rectify any issues and improve the overall customer experience
Serve as a positive representative of the Company
Establish productivity goals where ensure adherence to operating and manage labor hours and disposal expenses per established and agreed plans
Lead drivers to exceed productivity goals and expectations for all routes
and improve routes to maximize density and improve efficiency
Reduce route hours to the extent possible
Execute other operational plans to help achieve or exceed the division’s budgeted goals
support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance
Create a collaborative
communicative team environment and drive employee engagement
Build and develop talent on the team
understand employees’ career goals and provide coaching
Perform other job-related duties as needed or assigned
How You'll Work.
Team & Collaboration
Works with the Operations Manager and General Manager to implement tactical initiatives; Partner with the maintenance department; Work with the sales team; Engage assigned employees in active participation; Create a collaborative, communicative team environment; Build and develop talent on the team; Is builds and works with teams
Communication Scope
Communicate about safety goals and objectives; Timely communications to all stakeholders
Full Job Description
**POSITION SUMMARY:** Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off (industrial) and/or container delivery and pick up) in a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics, and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. **PRINCIPAL RESPONSIBLITIES:** Safety * Understand and provide leadership to achieve and communicate about safety goals and objectives. * Work to remove unsafe conditions or situations from drivers’ routes. * Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers. * Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards. * Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program. * Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees. Customer Experience * Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. * Understand missed pickup goals and meet or exceed expectati
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