McKesson
healthcare
OperationsSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Supervisor at McKesson. Skills: Operations leadership, Reimbursement programs, Cross-functional collaboration. Lead daily operations. Monitor quality and accuracy”
What You'll Achieve.
Ensure team consistently meets performance and service level expectations; Drive quality outcomes and optimal coverage for patients and providers
Industry & Context.
Work on-site a minimum of two (2) days per week, Flexibility required to be available between 8:00 AM – 8:00 PM EST as business needs arise
What They're Looking For.
Must Have
3+ years of subject matter experience including exhibiting leadership capabilities, 2+ years of experience in a lead or supervisory capacity, including direct oversight of frontline staff in a healthcare setting, Healthcare operations background with 2+ years of experience in a healthcare or related field, Medical verification / front-end reimbursement experience, including insurance verification (deductibles, out-of-pocket, coverage levels) and benefit investigation processes
Nice to Have
Knowledge of Prior Authorization and Appeal Processes, Knowledge of Medical Billing (J-codes, HCPCS codes) and experience working with pharmacy vs. medical benefits, Familiarity with HUB Services (patient onboarding, case management)
What You'll Do.
Lead daily operations
Monitor quality and accuracy
Track and manage performance
Coach and develop staff
Collaborate cross-functionally
How You'll Work.
Team & Collaboration
Collaborate with internal and external partners; Collaborate cross-functionally with internal departments and external business partners
Full Job Description
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. About the Role McKesson is seeking an Operations Supervisor to lead a team of frontline specialists supporting reimbursement programs for pharmaceutical products. In this role, you will provide day-to-day operational leadership, resolve escalated reimbursement issues from patients, healthcare providers, and insurance companies, and ensure your team consistently meets performance and service level expectations. You will collaborate with internal and external partners to drive quality outcomes and optimal coverage for the patients and providers we serve. What You'll Do (Responsibilities) * **Lead daily operations** by providing real-time support to frontline staff, addressing escalated issues and complex cases from healthcare providers and patients * **Monitor quality and accuracy** by reviewing telephone calls and case documentation to ensure team output meets established standards * **Track and manage performance** against established KPIs and service level expectations at both the individual and team level * **Coach and develop staff** through regular feedback sessions, one-on-one coaching, and cross-training initiatives * **Collaborate cross-functionally** with internal departments and external business partners to support ongoing reimbursement activities and quality improvement efforts * **Administer policies** consistently and fairly in alignment with company a
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