AE Perkins
Insurance
OperationsSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Operations Supervisor at AE Perkins. Skills: Operations management, Team leadership, Process improvement. Oversee daily workflows. Optimize operational processes”
Industry & Context.
Root cause analysis; Actionable solutions
What They're Looking For.
Must Have
3+ years operations processing, Management or supervisory experience
Nice to Have
Bachelor's in Business, Bachelor's in Operations Management, Advanced skills in Microsoft Excel, Advanced skills in Google Sheets, Experience in benefits administration
What You'll Do.
Oversee daily workflows
Optimize operational processes
Deliver performance reports
Provide daily guidance
Identify training opportunities
Ensure operational efficiency
Monitor daily workflows
Respond to priorities
Make real-time adjustments
Maintain team efficiency
Communicate regularly
Maintain high productivity
Resolve daily queries
Escalate personnel issues
Track processing metrics
Compile weekly reports
Identify operational trends
Present recommendations
Provide constructive feedback
Implement long-term solutions
Identify training needs
Execute staff development strategies
Maintain transparency of workflow queues
Maintain transparency of productivity metrics
Maintain transparency of performance risks
Perform additional tasks
Perform special projects
How You'll Work.
Team & Collaboration
External vendor relationships; Relevant stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
**POSITION SUMMARY:** The Operations Supervisor is responsible for supporting the Technology Manager in overseeing daily workflows, optimizing operational processes, and delivering regular performance reports. This role serves as the primary, frontline resource for the Operations Team—providing daily guidance, addressing roadblocks, and coaching team members to meet high performance standards. Additionally, the Operations Supervisor assists in identifying training opportunities and ensuring operational efficiency across external vendors. **PRINCIPAL DUTIES & RESPONSIBILITIES (Core Competencies):** **Workflow Monitoring and Adjustment:** Assist the Technology Manager in monitoring daily workflows, rapidly responding to shifting operational priorities, and making real-time adjustments to maintain team efficiency. **Team Communication and Support:** Act as the first point of contact for the operations team. Communicate regularly to maintain high productivity, resolve daily queries, and escalate complex personnel issues to the Technology Manager when necessary. (Advanced) **Reporting and Analysis:** Track daily processing metrics and compile comprehensive weekly reports detailing production volume. Identify operational trends and present data-driven recommendations for process improvements to the Technology Manager. (Intermediate) **Feedback and Corrective Action:** Provide timely, constructive feedback to team members when course corrections are required. Partner closely with the Technology Manager to design and implement long-term solutions. (Advanced). **Training and Coaching:** Identify skills gaps and training needs within the team. Collaborate with the Technology Manager to provide insights and execute strategies for staff development. (Intermediate). **Operational Transparency:** Maintain full transparency of workflow queues, productivity metrics, and performance risks with the Technology Manager and relevant stakeholders. (Intermediate). **Other Duties:** Perfor
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