Pavago
Staffing and Recruiting
OperationsSpecialist(WorkforceOperations&Scheduling)
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“Operations Specialist (Workforce Operations & Scheduling) at Pavago. Skills: Shift fulfillment, Workforce coordination, Real-time issue resolution. Own end-to-end shift fulfillment process. Respond quickly to client staffing requests”
What You'll Achieve.
Shifts are filled quickly and accurately; No-shows and attendance issues are minimized; Clients receive fast, professional communication; Workers stay engaged and responsive; Operational issues are resolved quickly without escalation; Systems and documentation remain organized and reliable; Shift fill rate; Time-to-fill open shifts; Attendance and no-show reduction; Response time to operational issues; Accuracy of documentation and system updates; Client satisfaction; Workforce reliability
Industry & Context.
Resolve operational issues in real time; Solutions-oriented with follow-through; Identify recurring operational issues; Suggest workflow improvements; Support operational efficiency through process optimization; Resolve last-minute cancellations; Resolve staffing gaps; Identify operational bottlenecks
Comfortable working remotely during U.S. hours
What They're Looking For.
Must Have
2+ years experience in Operations, 2+ years experience in Staffing coordination, 2+ years experience in Workforce management, 2+ years experience in Scheduling, 2+ years experience in Dispatch or live operations environments, written and spoken English communication skills, Comfortable using Scheduling systems, Comfortable using Operational tools, Comfortable using Internal dashboards, Comfortable using Workforce platforms, Ability to multitask and prioritize under pressure, Reliable computer/laptop setup, Stable high-speed internet connection, Comfortable working remotely during U.S. hours
Nice to Have
Experience working in Staffing marketplaces, Experience working in On-demand workforce environments, Experience working in High-growth startups, Experience tracking Attendance, Experience tracking Clock-ins, Experience tracking Workforce KPIs, Process improvement mindset with ability to optimize workflows
What You'll Do.
Own end-to-end shift fulfillment process
Respond quickly to client staffing requests
Assign professionals to open shifts
Coordinate replacements for cancellations
Monitor attendance and active shift activity
Follow up on late arrivals
Follow up on no-shows
Follow up on schedule conflicts
Onboard and activate professionals
Maintain operational systems and trackers
Maintain clean documentation
Identify recurring operational issues
Suggest workflow improvements
How You'll Work.
Team & Collaboration
Communicate directly with Workers; Communicate directly with Clients; Communicate directly with On-site managers; Coordinate confidently with clients and workers
Communication Scope
written and spoken English communication skills; Neutral or modest English accent preferred; Fast responder
Full Job Description
### **Operations Specialist (Workforce Operations & Scheduling) – Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring an Operations Specialist to manage live workforce operations on a fast-moving scheduling platform. This is not a traditional admin or support role. You’ll operate at the center of daily execution — ensuring shifts are filled, workers are activated, attendance is monitored, and clients receive reliable service in real time. You will oversee the full shift lifecycle, including: * Shift fulfillment * Workforce coordination * Attendance monitoring * Real-time issue resolution * Last-minute scheduling coverage If you thrive in fast-paced operational environments, stay calm under pressure, and enjoy coordinating moving parts in real time, this role is built for you. ### **What You’ll Own** ### **Shift Fulfillment & Workforce Coordination** * Own the end-to-end shift fulfillment process * Respond quickly to incoming client staffing requests * Assign professionals to open shifts and confirm availability * Ensure shifts are fully covered on time * Coordinate replacements for last-minute cancellations or no-shows ### **Live Operations & Real-Time Issue Resolution** * Monitor attendance, clock-ins, and active shift activity * Follow up immediately on: * Late arrivals * No-shows * Schedule conflicts * Communicate directly with: * Workers * Clients * On-site managers * Resolve operational issues in real time while maintaining service quality ### **Workforce Onboarding & Engagement** * Onboard and activate professionals on the platform * Maintain ongoing communication to improve workforce reliability * Build strong relationships with active professionals * Help maintain workforce engagement and retention ### **Systems, Documentation & Process Improvement** * Keep operational systems and trackers updated accurately * Maintain clean documentation across workflows and shif
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