Marsh Risk
OperationsSpecialist,ContactCentre(Cantonesespeaker)
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“Operations Specialist, Contact Centre (Cantonese speaker) at Marsh Risk. Skills: Customer service, Contact Centre operations, Bilingual proficiency. Provide quality customer service. Handling email correspondences”
What You'll Achieve.
ensure smooth running of all daily operation matters; contact center KPIs are met
Industry & Context.
effective problem resolution; analytical skills; comprehend and summarize appropriate information
Cantonese speaker
What They're Looking For.
Must Have
Bachelor’s Degree in any field, Minimum 3 years experience in Contact Centre/Call Centre Environment, Proficient in MS Office (Pivot Table, Excel Formulas and Words), Ability to understand, speak, read and write English, professional and friendly attitude
Nice to Have
Experience supporting shared service operation, Ability to understand, read and write Traditional/Simplified Chinese, Ability to systematically manage and retrieve data, analytical skills, detail-oriented, Excellent coordination and listening skill, able to ask probing questions
What You'll Do.
Provide quality customer service
Handling email correspondences
Liaise with internal & external clients
Ensure final outputs are of good quality
Provide testing assistance and support
How You'll Work.
Team & Collaboration
Team Player to ensure contact center KPIs are met; Liaise with internal & external clients; work with talented colleagues
Communication Scope
speak English; read English; write English; speak Chinese; read Chinese; write Chinese; listening skill; ask probing questions
Full Job Description
## Company: Marsh Corporate ## ## Description: We are seeking a talented individual to join our**Contact Centre** team at **Marsh & McLennan Asia Business Services (MMABS)**. This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement. **Operations Specialist, Contact Centre (Cantonese speaker)** **_We will count on you to:_** * Provide quality customer service to clients over phone call or email * Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters * Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned * Provide testing assistance and support of new systems and tools. * Support ad-hoc tasks as assigned * Team Player to ensure contact center KPIs are met ** _What you need to have:_** * A Bachelor’s Degree in any field * Minimum 3 years experience in **Contact Centre/Call Centre Environment** * Proficient in MS Office (Pivot Table, Excel Formulas and Words) * Ability to understand, speak, read and write**English** is required * Must possess **professional and friendly attitude** and be able to quickly develop a rapport with customers over the phone ** _What makes you stand out:_** * **Experience supporting shared service operation** * Ability to understand, read and write **Traditional/Simplified Chinese** * Ability to systematically manage and retrieve data * Strong analytical skills and detail-oriented to comprehend and summarize appropriate information * Excellent coordination and listening skill and be able to ask probing questions to understand concerns ** _Why join our team:_** * We help you be your best through professional development opportunities, interesting work and supportive leaders. * We foster a vibr
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